Gross Retention excludes expansion - it shows pure churn / contraction loss. The gap between NRR and GRR is the expansion lift.
Peak NRR of 111% in FY2024-Q1. Latest is 103% - that's -8pp from peak.
N-able is below the Dev Tools Public median by -14.5pp (cell median: 117%)
N-able (NABL) is a dev tools company at the public stage. As of its most recent disclosure (FY2025-Q4), N-able reported a Net Revenue Retention rate of 103% - a mid-pack result for B2B SaaS at this segment.
N-able's NRR peaked at 111% in FY2024-Q1, 8pp above today's level.
Within its peer set (dev tools companies at public stage in the $25k-$100k acv band), N-able's NRR is meaningfully below the cell median of 117%. Compare against the full peer cell aggregate for distribution and top performers.
Contract shape and forward-booked revenue.
Health scores, usage, and time-to-value when disclosed.
CS team segments: Strategic · Enterprise · Mid-Market · SMB
CSM model: account-named
Education programs: Empower conference
Computed from the data above. Shows where value comes from and where leakage hides.
Named CS initiatives across recent disclosures (newest first).
A framework for shared AI language across organizations and vendors to drive seamless AI automation.
"This quarter we established an industry standard by sponsoring Cat-MIP, a framework for shared AI language"
New capabilities designed to detect unauthorized access within backup environments and flag indicators of compromise.
"In data protection, we advanced our powerful solution with the launch of anomaly detection as a service."
Expanding into the broader channel including resellers and system integrators to unlock the mid-market.
"Expanding into the broader channel is a key growth initiative for N-able and critical to delivering cyber resilience."
New capability within Unified Endpoint Management to bridge the gap between detection and remediation.
"highlighted by further development of the new Vulnerability Management capability we launched in April."
Solution that ingests Microsoft 365 user telemetry to detect and remediate threats targeting digital identities.
"highlighted by the release of Breach Prevention for Microsoft 365. We believe this offering solves a deep customer pain"
Built-in feature in Unified Endpoint Management solution to identify and remediate vulnerabilities in one tool.
"launched vulnerability management as a new built-in feature in our Unified Endpoint Management, or UEM, solution."
Started offering customers long-term contracts at the beginning of the year to drive higher retention.
"we started offering customers long-term contracts at the beginning of the year. Reception has been strong."
Transformation of RMMs into a next-generation open ecosystem IT management platform.
"ongoing transformation of RMMs into a next-generation open ecosystem IT management platform"
Challenges acknowledged by management. Useful peer signals - your team is probably not alone.
AI is intensifying the speed, sophistication, and scale of cyber threats, particularly phishing and ransomware.
"AI is intensifying the speed, sophistication, and scale of threats, and the adversary has never been more dangerous."
Headwinds associated with moving to annual contracts and customer optimizations.
"I would say that that quells any of the ASC 606 or optimization noise that we went through in 2024."
Changing tariff policy and economic uncertainty causing some deal elongation and caution.
"while changing tariff policy is injecting caution and uncertainty into the macro environment"
Customers seeking to optimize their estate before entering long-term deals, creating short-term pressure.
"customers have sought to optimize their estate before entering long-term deals, placing short-term pressure"
Higher-than-typical pricing changes in 2023 making 2024 comparisons challenging.
"Growing comparisons in 2024 are challenged relative to 2023... pricing headwinds to be transitory."
Curated quotes about customer outcomes, retention, renewals.
"We believe customers with long-term commitments will build a stronger connection with N-able... expected to drive higher retention and expansion over time."
"Our cyber resiliency platform addresses SMB and mid-market core security needs, and our customer success model is dedicated to their outcomes."
"Impact on the improvements we're looking to drive will be driven mostly through the cross-sell opportunity that we have within the customer base."
"Customers are renewing at a very healthy clip... renewing at a clip around 90% or so."
"Our end-to-end value proposition is resonating. We saw healthy year-over-year growth in our ARR per device."
"Both gross and net retention improved year-over-year and quarter-over-quarter, underscoring the value customers are seeing."
Side-by-side NRR, customer cohorts, commercial structure, and CS motion.
N-able appears on 1 of our retention leaderboards.
Free to embed on your blog or board deck. Includes a small backlink to cust.co.
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| Period | NRR | GRR | Source type | Filing |
|---|---|---|---|---|
| FY2025-Q4 | 103% | - | earnings-call-transcript | source ↗ |
| FY2025-Q3 | 102% | - | 10-Q-mdna | source ↗ |
| FY2025-Q2 | 102% | - | 10-Q-mdna | source ↗ |
| FY2025-Q1 | 101% | - | 10-Q-mdna | source ↗ |
| FY2024-Q4 | 85% | 85% | earnings-call-transcript | source ↗ |
| FY2024-Q3 | 105% | - | 10-Q-mdna | source ↗ |
| FY2024-Q2 | 108% | - | 10-Q-mdna | source ↗ |
| FY2024-Q1 | 111% | - | 10-Q-mdna | source ↗ |
| FY2020-Q2 | 103% | - | 10-K | source ↗ |
Generate a live retention report against N-able and your full peer cell. Ungated. Downloadable as PDF.