Gross Retention excludes expansion - it shows pure churn / contraction loss. The gap between NRR and GRR is the expansion lift.
Currently at all-time peak NRR of 105%.
Riskified is below the Fintech SaaS Public median by -2pp (cell median: 107%)
Riskified (RSKD) is a fintech saas company at the public stage. As of its most recent disclosure (FY2025-Q4), Riskified reported a Net Revenue Retention rate of 105% - a mid-pack result for B2B SaaS at this segment.
Riskified is currently at or near its all-time NRR peak. The most recent quarter gained 9pp QoQ.
Within its peer set (fintech saas companies at public stage in the $100k-$500k acv band), Riskified's NRR is roughly in line with the cell median of 107%. Compare against the full peer cell aggregate for distribution and top performers.
Contract shape and forward-booked revenue.
Revenue, ARR, and team-size denominators for the productivity ratios.
CS team segments: Strategic · Enterprise
Education programs: merchant community programs
Computed from the data above. Shows where value comes from and where leakage hides.
Named CS initiatives across recent disclosures (newest first).
Focus on landing new customers for vertical depth and geographic diversification while upselling existing merchants.
"driven by execution on our global go-to-market strategy of landing new customers to drive further vertical depth"
Operationalized strategy to shift merchants to multi-year contracts and increase committed revenue base.
"we have operationalized a thoughtful and thorough merchant retention strategy"
New advanced configuration of chargeback guarantee engine to adapt checkout process to risk levels.
"I am excited to announce Adaptive Checkout, a new advanced configuration of our chargeback guarantee"
Automated self-service tools for creation, simulation, and management of customer-facing policy decisions.
"really excited about the enhanced suite of tools that we recently released for Policy Protect"
Refining pricing, product bundling, and building better incentives for earlier and longer-term renewals.
"strengthen our contract renewal processes in order to best position the business to win and retain customers"
Challenges acknowledged by management. Useful peer signals - your team is probably not alone.
Pressure within high-end fashion and sneakers sub-verticals impacting growth.
"growth in our fashion and luxury category was partially offset by continued same-store sales pressure"
Increase in GenAI-driven support/chatbot attacks and remote desktop takeovers.
"Specifically with GenAI, we've seen an increase in product attack vector where people are targeting support"
One-off merchant churn event in the home category impacting revenue and retention.
"driven by the one-off merchant churn event in the home category that we discussed during our last earnings call"
Broader uptick in competitive pressure affecting retention rates.
"along with a broader uptick in competitive pressure"
A large merchant in the home category is leaving the network to move risk management in-house.
"large merchant, which makes up a significant portion of our home category, would be leaving the Riskified network"
Curated quotes about customer outcomes, retention, renewals.
"we achieved a 100% renewal rate across our top 20 contracts up for renewal, and outside of this churn event, we anticipate a similarly strong Q4"
"we do want to lean into our product platform a bit more and make sure that it's easier to integrate go-live and price for our largest clients"
"We successfully renewed 100% of our top 20 contracts up for renewal in 2024, with half signed for multi-year deals."
"We achieved a 100% renewal rate across our top 20 contracts up for renewal during the first quarter."
"we've actually decreased the amount of refunds that they need to issue, customer satisfaction has actually increased"
Side-by-side NRR, customer cohorts, commercial structure, and CS motion.
Riskified appears on 4 of our retention leaderboards.
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