Gross Retention excludes expansion - it shows pure churn / contraction loss. The gap between NRR and GRR is the expansion lift.
Currently at all-time peak NRR of 108%.
Pegasystems is below the Dev Tools Public median by -4.5pp (cell median: 113%)
Pegasystems (PEGA) is a dev tools company at the public stage. As of its most recent disclosure (FY2024-Q4), Pegasystems reported a Net Revenue Retention rate of 108% - a mid-pack result for B2B SaaS at this segment.
Pegasystems is currently at or near its all-time NRR peak.
Within its peer set (dev tools companies at public stage in the $500k+ acv band), Pegasystems's NRR is below the cell median of 113%. Compare against the full peer cell aggregate for distribution and top performers.
Contract shape and forward-booked revenue.
Health scores, usage, and time-to-value when disclosed.
Revenue, ARR, and team-size denominators for the productivity ratios.
Forward-booked revenue by maturity. Renewal pipeline visibility.
Support tiers: Standard · Extended
CS team segments: Strategic · Enterprise · Mid-Market · SMB
CSM model: account-named
Education programs: Pega Blueprint
Top customer exec: Leon Trefler - Chief of Clients and Markets · reports to CEO
CCO comp tied to retention: Yes - CICP based on Rule of 40 (ACV growth + free cash flow margin) and key operational initiatives.
Computed from the data above. Shows where value comes from and where leakage hides.
Named CS initiatives across recent disclosures (newest first).
Created to serve as the primary vehicle for the Board to oversee enterprise risk management.
"In February 2025, the Audit Committee created a Risk Subcommittee"
A tool to rapidly prototype and accelerate the development and deployment of applications quickly and collaboratively.
"leverage Pega GenAI BlueprintTM ("Blueprint") to rapidly prototype and accelerate the development"
Generative AI tool to help enterprises reimagine businesses and drive Pega Cloud momentum.
"Blueprint AI Drives Pega Cloud Momentum in Q1 2026"
Launch of a FedRAMP High-authorized AI-powered design tool to help federal agencies modernize legacy IT systems.
"launch of Pega Blueprint for Government – a FedRAMP High–authorized AI-powered design tool"
AI tool to accelerate the transformation of legacy Lotus Notes applications into modern workflows.
"availability of Notes to Blueprint to help organizations quickly transform outdated legacy Lotus Notes applications"
Rapidly prototype and accelerate the development and deployment of applications quickly and collaboratively.
"clients are able to leverage Pega BlueprintTM ("Blueprint") to rapidly prototype and accelerate the development"
New tooling in Pega Blueprint combining AI-augmented design with security and predictability
"we introduced new vibe coding tooling into Pega Blueprint."
Partnership with Accenture and Wipro to analyze legacy systems and rethink them with AI via Blueprint.
"key partnerships with companies like Accenture and Wipro to be able to analyze existing legacy systems"
Challenges acknowledged by management. Useful peer signals - your team is probably not alone.
Ongoing legal dispute with Appian Corp regarding trade secret misappropriation with a $2 billion verdict under appeal.
"The Company is a defendant in litigation brought by Appian... jury awarded damages of $2,036,860,045"
Company identifies client retention rate as a risk factor in forward-looking statements.
"Forward-looking statements deal with future events and are subject to risks... our client retention rate"
Research highlights the toll of poor technology on employee engagement and productivity.
"New Research Uncovers the Hidden Toll of Ineffective Workplace Technology on Employee Engagement and Productivity"
Enterprises waste significant capital due to inability to modernize legacy systems.
"Average Global Enterprise Wastes More Than $370 Million Every Year Through Technical Debt"
Maintenance revenue declining as clients migrate from legacy models to Pega Cloud.
"decrease in maintenance revenue... was primarily due to our clients’ shift to Pega Cloud-based offerings"
Retiring brittle legacy systems and reimagining business processes as modern cloud-native applications.
"Accelerate enterprise modernization and eliminate costs by retiring legacy systems fast"
Curated quotes about customer outcomes, retention, renewals.
"Pega GenAI Blueprint will dramatically speed clients' time to value."
"We've made workflows the core of our agent architecture... prompts may not be interpreted the same way every time, and candidly, that is unacceptable for the enterprise."
"As Pega Cloud becomes a larger and larger portion of total ACV, there's also an opportunity for us to blend up our ACV growth rate, especially given our high client retention rates."
"We're finding that they're really interested in solutions that give them practical approaches and proven capabilities with predictability and governance"
"Blueprint brings the power of AI easily and quickly into the design process... It massively reduces the upfront work."
"Our net new ACV add increased by 60% year-over-year... a significant acceleration that reflects multiple strategic wins."
Side-by-side NRR, customer cohorts, commercial structure, and CS motion.
Pegasystems appears on 1 of our retention leaderboards.
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