Gross Retention excludes expansion - it shows pure churn / contraction loss. The gap between NRR and GRR is the expansion lift.
Peak NRR of 112% in FY2024-Q2. Latest is 105% - that's -7pp from peak.
OneSpan is below the Security Public median by -5pp (cell median: 110%)
OneSpan (OSPN) is a security company at the public stage. As of its most recent disclosure (FY2026-Q3), OneSpan reported a Net Revenue Retention rate of 105% - a mid-pack result for B2B SaaS at this segment.
OneSpan's NRR peaked at 112% in FY2024-Q2, 7pp above today's level. The most recent quarter gained 2pp QoQ.
Within its peer set (security companies at public stage in the $25k-$100k acv band), OneSpan's NRR is below the cell median of 110%. Compare against the full peer cell aggregate for distribution and top performers.
Contract shape and forward-booked revenue.
Revenue, ARR, and team-size denominators for the productivity ratios.
Forward-booked revenue by maturity. Renewal pipeline visibility.
Support tiers: Standard · different levels of customer support packages
CS team segments: Strategic · Enterprise · Mid-Market · SMB
CSM model: account-named
Education programs: Product education and enablement
Computed from the data above. Shows where value comes from and where leakage hides.
Named CS initiatives across recent disclosures (newest first).
Split the North American sales team into dedicated security and digital agreements teams to focus on specific buyers.
"In July 2024, we started a dedicated sales effort in North America, focused on our security business."
Acquisition of mobile application protection provider to enhance App Shielding and mobile security telemetry.
"On February 27, 2026, the Company completed the acquisition of Build38 GmbH ("Build38")"
Hired Shaun Bierweiler in December 2025 to lead go-to-market efforts, drive growth, and customer success.
"In December 2025, we hired a new Chief Revenue Officer, Shaun Bierweiler, to lead our go-to-market efforts"
Hired Shaun Bierweiler to lead go-to-market efforts and drive growth and customer success.
"In December 2025, we hired a new Chief Revenue Officer, Shaun Bierweiler, to lead our go-to-market efforts"
Acquired provider of passwordless software authentication to provide customers with flexible authentication options.
"On June 4, 2025, the Company acquired Nok Nok Labs, Inc... provider of passwordless software authentication solutions"
Cost reduction actions to drive higher levels of Adjusted EBITDA while maintaining long-term growth potential.
"On August 3, 2023, the Board approved further cost reduction actions (the "2023 Actions")"
Acquisition of mobile application protection and telemetry provider to enhance security and visibility.
"In Q1, we completed the acquisition of Build38... provides customers with telemetry to help them understand attacks"
Integrating AI to provide deeper insights and streamline decision-making in the Digital Agreements platform.
"we're planning to integrate AI-driven capabilities to provide deeper insights, streamline decision-making"
Challenges acknowledged by management. Useful peer signals - your team is probably not alone.
Banks adopting mobile-first strategies reducing security hardware revenue.
"banks in EMEA, and to a lesser extent in APAC, have been adopting mobile-first authentication strategies"
A bank selling operations in the Middle East and another customer delaying implementation impacted ARR.
"there were contractions at a few customers that reduced our overall ARR."
Decrease in expansion contracts and increase in contraction, partially offset by lower churn.
"The year-over-year change in NRR was primarily due to a decrease in expansion contracts"
Shift away from physical authentication devices (Digipass) toward mobile-based software solutions.
"efforts to broaden and strengthen our product offerings are driven in part by a secular shift away from physical"
Secular shift away from physical authentication devices toward mobile-based software authentication.
"Our efforts to broaden and strengthen our product offerings are driven in part by a secular shift away from physical"
Customers adopting mobile authentication over traditional hardware devices, reducing hardware sales volumes.
"reduction in hardware revenues driven by certain customers adopting a mobile first approach"
Curated quotes about customer outcomes, retention, renewals.
"The team is doing a fantastic job at being proactive, reaching out to customers, and trying to secure those renewals as early as possible."
"We achieved a company-wide GRR of 91% in Q3, evidence of our stronger customer engagement and our delivery of better customer experiences across both our Cybersecurity and Digital Agreements business units."
"You see things like our GRR going up as we are investing in solutions for them, and they feel more comfortable with the direction we're headed in... It does, as I mentioned, it does help the renewal rates and the GRR, and obviously, once you start landing those deals, it helps NRR as well."
"I continue to be pleased with our cash generation... driven by great work by our renewals team."
"One of the contracts actually expanded to three years from one year and has closed in early Q2."
"ARR and NRR primarily benefited from customer expansion contracts."
Side-by-side NRR, customer cohorts, commercial structure, and CS motion.
OneSpan appears on 3 of our retention leaderboards.
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| Period | NRR | GRR | Source type | Filing |
|---|---|---|---|---|
| FY2026-Q3 | 105% | 91% | 10-Q-mdna | source ↗ |
| FY2026-Q2 | 103% | - | 10-Q-mdna | source ↗ |
| FY2026-Q1 | 105% | 90% | earnings-call-transcript | source ↗ |
| FY2025-Q4 | 104% | - | earnings-call-transcript | source ↗ |
| FY-2025 | 104% | 90% | earnings-call-transcript | source ↗ |
| FY2025-Q3 | 103% | - | earnings-call-transcript | source ↗ |
| FY2025-Q2 | 101% | - | earnings-call-transcript | source ↗ |
| FY2025-Q1 | 107% | - | earnings-call-transcript | source ↗ |
| FY-2024 | 106% | - | 10-K | source ↗ |
| FY2024-Q4 | 106% | - | earnings-call-transcript | source ↗ |
| FY2024-Q3 | 106% | - | 10-Q-mdna | source ↗ |
| FY2024-Q2 | 112% | - | 10-Q-mdna | source ↗ |
| FY2024-Q1 | 107% | - | 10-Q-mdna | source ↗ |
Generate a live retention report against OneSpan and your full peer cell. Ungated. Downloadable as PDF.