Currently at all-time peak NRR of 112%.
Elastic is above the AI Infrastructure Public median by +3.8pp (cell median: 108%)
Elastic (ESTC) is a ai infrastructure company at the public stage. As of its most recent disclosure (FY-2026), Elastic reported a Net Revenue Retention rate of 112% - a mid-pack result for B2B SaaS at this segment.
Elastic is currently at or near its all-time NRR peak.
Within its peer set (ai infrastructure companies at public stage in the $100k-$500k acv band), Elastic's NRR is above the cell median of 108%. Compare against the full peer cell aggregate for distribution and top performers.
Contract shape and forward-booked revenue.
Logo flow per period (count-side complement to dollar-based NRR).
Revenue, ARR, and team-size denominators for the productivity ratios.
Forward-booked revenue by maturity. Renewal pipeline visibility.
Support tiers: Standard · Monthly Elastic Cloud · Elastic Cloud Serverless
CS team segments: Enterprise · Strategic · Mid-Market
CSM model: hybrid
Education programs: Sales onboarding and enablement
Top customer exec: Ashutosh Kulkarni - Chief Executive Officer (since 2022) · reports to CEO
CCO comp tied to retention: Yes - Short-term and long-term variable remuneration... may be adjusted or partly or fully clawed back
Named CS initiatives across recent disclosures (newest first).
Program to recognize community members and encourage knowledge sharing within the Elastic community.
"we have an Elastic Contributor Program to recognize the hard work of our valued contributors"
General availability of Agent Builder allowing developers to build secure, context-driven AI agents.
"First, we officially launched the general availability of Agent Builder."
Technical preview of automation capability allowing agents to orchestrate actions across systems like Slack.
"Workflows adds automation capability directly into our platform, allowing agents to orchestrate actions."
Increased focus on landing and expanding enterprise and high-potential mid-market customers.
"At the start of this fiscal year, we implemented field segmentation changes that increased our focus on landing"
General availability of serverless offering on AWS and Azure to reduce configuration burden.
"we released Elastic Cloud Serverless, which is now in general availability on AWS and technical preview on Azure"
Added AGPL as an option to license Elasticsearch and Kibana source code to drive engagement.
"On November 12, 2024, we added the AGPL as an option to license the free part of our Elasticsearch and Kibana"
New paid service offering that simplifies operational management and delivers easier onboarding.
"We recently launched a new Elastic Cloud Serverless offering that simplifies operational management"
New product providing out-of-the-box conversational experience for building AI agents directly within Elastic Search.
"We've recently introduced Agent Builder. This new product builds on the Elastic Inference service..."
Challenges acknowledged by management. Useful peer signals - your team is probably not alone.
Complaint filed against CEO and former CFO on behalf of a putative class of shareholders.
"complaint filed against Mr. Kulkarni and former executive officer Mr. Moorjani on behalf of a putative class"
Historical headwinds from industry-wide cloud optimization and company-specific GTM execution issues.
"FY 2023 through FY 2025, which were obviously impacted by... industry-wide cloud optimization."
Unanticipated execution issues following field segmentation changes.
"These changes resulted in some unanticipated sales execution issues in Q1 that we have since been addressing."
The self-service SMB segment has remained flattish in dollar terms.
"revenue from our Elastic Cloud month-to-month motion... remained flattish in dollar terms"
Longer sales cycles and increased scrutiny of prospective sales due to economic conditions.
"longer and more unpredictable sales cycles, increased scrutiny of prospective sales, slowing consumption"
Customers scrutinizing spending and reducing consumption due to uncertain economic environment.
"some customers have been scrutinizing their spending more carefully and reducing their consumption"
Curated quotes about customer outcomes, retention, renewals.
"Our secret sauce is our ability to take in any and all kinds of data... and really get you the most relevant info."
"A lot of it comes from existing customers as they expand usage from us. That's driven by our net expansion rate."
"Organizations are increasingly choosing Elastic for their long-term AI transformations and making larger multi-year commitments."
"The non-current RPO has been progressively improving over the last year. This increase underscores a deepening of customer relationships."
"The Elasticsearch Platform combines the precision of search with the intelligence of AI to help our customers solve real-time business problems."
"Our ability to help customers reduce complexity and drive efficiency at a lower total cost of ownership by consolidating onto the Elastic platform for multiple use cases is helping us secure strong customer commitments."
Side-by-side NRR, customer cohorts, commercial structure, and CS motion.
Elastic appears on 1 of our retention leaderboards.
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| Period | NRR | GRR | Source type | Filing |
|---|---|---|---|---|
| FY-2026 | 112% | - | 10-K | source ↗ |
| FY2026-Q3 | 112% | - | 10-Q-mdna | source ↗ |
| FY2026-Q2 | 112% | - | 10-Q-mdna | source ↗ |
| FY2026-Q1 | 112% | - | 10-Q-mdna | source ↗ |
| FY2025-Q3 | 112% | - | earnings-call-transcript | source ↗ |
| FY2025-Q2 | 112% | - | earnings-call-transcript | source ↗ |
| FY2024-Q2 | 112% | - | earnings-call-transcript | source ↗ |
Generate a live retention report against Elastic and your full peer cell. Ungated. Downloadable as PDF.