Gross Retention excludes expansion - it shows pure churn / contraction loss. The gap between NRR and GRR is the expansion lift.
Peak NRR of 108% in FY2026-Q2. Latest is 95.5% - that's -12.5pp from peak.
Domo is below the AI Infrastructure Public median by -12.8pp (cell median: 108%)
Domo (DOMO) is a ai infrastructure company at the public stage. As of its most recent disclosure (FY2027-Q1), Domo reported a Net Revenue Retention rate of 95.5% - a below-average result for B2B SaaS at this segment.
Domo's NRR peaked at 108% in FY2026-Q2, 13pp above today's level. The most recent quarter gained 1.5pp QoQ.
Within its peer set (ai infrastructure companies at public stage in the $100k-$500k acv band), Domo's NRR is meaningfully below the cell median of 108%. Compare against the full peer cell aggregate for distribution and top performers.
Contract shape and forward-booked revenue.
Health scores, usage, and time-to-value when disclosed.
Revenue, ARR, and team-size denominators for the productivity ratios.
Forward-booked revenue by maturity. Renewal pipeline visibility.
Support tiers: Standard · Premier · Strategic
CS team segments: Enterprise · Commercial
CSM model: account-named
Education programs: AI Academy
Computed from the data above. Shows where value comes from and where leakage hides.
Named CS initiatives across recent disclosures (newest first).
Transitioning the platform to a consumption-based service offering to increase adoption and align pricing to value.
"As of the end of our most recent fiscal quarter, over 70% of our annual recurring revenue (ARR) was utilizing the platform as a consumption-based service"
Re-architecting platform to integrate with cloud data warehouses like Snowflake and Databricks.
"We call this functionality Cloud Amplifier because by sitting on top of Snowflake, Databricks... magnifies value."
Shifting customer base from seat-based licensing to consumption-based pricing.
"Today, 80% of our annual recurring revenue is on consumption contracts."
Transitioning customers from seat-based to consumption-based pricing, now representing over 75% of ARR.
"now over 75% of our ARR is on consumption. What an incredible transformation in just two years."
Allowing customers to purchase Domo through Cloud Data Warehouse marketplaces like Snowflake and AWS.
"ability to buy our product on this marketplace of our CDW partners... contributing to us being able to more easily retain"
Shifting customers from seat-based to consumption-based pricing to align value and drive adoption.
"we've gone from 5% of our ARR on the consumption model roughly two years ago to 25%... now to more than 65%"
Focusing on cloud-based data warehouse partners and their system integrators to drive leads and retention.
"Our primary partner focus has been with cloud-based data warehouses, or CDWs."
Redirecting sales capacity to partner-sourced opportunities, particularly with CDW and SIs.
"redirected sales capacity from our traditional go-to-market motion... to capitalize on this partner opportunity"
Challenges acknowledged by management. Useful peer signals - your team is probably not alone.
Elongated software sales cycles, increased deal scrutiny, and challenging renewal discussions.
"macroeconomic environment, which has elongated the software sales cycle, increased deal scrutiny, and made renewal discussions more challenging"
Challenging renewals from customers who initially adopted the platform for COVID-19 specific use cases.
"gross retention has been affected in part due to... challenging renewals from customers with COVID-19 use cases"
Prevailing macroeconomic conditions have elongated the software sales cycle and increased deal scrutiny.
"Prevailing macroeconomic conditions have elongated the software sales cycle, increased deal scrutiny"
Partner-related deals involving CIOs and multiple vendors are taking longer to close.
"Billings for Q3 were $73.2 million, below our guidance primarily due to longer-than-expected sales cycles."
Gross and net retention for seat-based cohorts are lower than the new consumption-based cohorts.
"gross and net retention being well above the seat-based cohort"
Challenging software spending environment where customers only authorize essential, well-backed purchases.
"While it is still a challenging software spending environment... people aren't doing anything that's not well-organized"
Curated quotes about customer outcomes, retention, renewals.
"Our growth in RPO is a direct result of our unwavering commitment to our customers' success."
"That's a big, big focus for us as an executive team to continue to do that march toward 90%+ gross retention."
"We continue to expand our adoption efforts with these customers... working to get technical resources in front of them"
"Both of them turned into three-year renewals with upsells, and we're now growing those accounts 'cause we're part of the overall data strategy."
"The experience with our team drives deep platform adoption and creates the kind of customer outcomes that show up in retention and expansion."
"When you see contract lengths increase across the entire customer base... it truly highlights the strength of the relationships we have with our customers."
Side-by-side NRR, customer cohorts, commercial structure, and CS motion.
Domo appears on 4 of our retention leaderboards.
Free to embed on your blog or board deck. Includes a small backlink to cust.co.
Or grab the data: JSON API →
| Period | NRR | GRR | Source type | Filing |
|---|---|---|---|---|
| FY2027-Q1 | 95.5% | 86.7% | earnings-call-transcript | source ↗ |
| FY-2026 | 94% | 85% | 10-K | source ↗ |
| FY2026-Q4 | 96% | - | 10-K | source ↗ |
| FY2026-Q2 | 108% | - | earnings-call-transcript | source ↗ |
| FY2026-Q1 | 91% | 85% | 10-K | source ↗ |
| FY-2025 | 89% | 85% | 10-K | source ↗ |
| FY2025-Q4 | 91% | - | 10-K | source ↗ |
| FY2025-Q3 | 106% | 85% | earnings-call-transcript | source ↗ |
| FY2025-Q2 | 94% | 85% | earnings-call-transcript | source ↗ |
| FY2025-Q1 | 88% | 84% | 10-K | source ↗ |
| FY-2024 | 96% | 86% | 10-K | source ↗ |
Generate a live retention report against Domo and your full peer cell. Ungated. Downloadable as PDF.