Peak NRR of 116% in FY2021-Q2. Latest is 113% - that's -3pp from peak.
Avalara is above the Fintech SaaS Public median by +7.5pp (cell median: 106%)
Avalara (AVLR) is a fintech saas company at the public stage. As of its most recent disclosure (FY2022-Q2), Avalara reported a Net Revenue Retention rate of 113% - a mid-pack result for B2B SaaS at this segment.
Avalara's NRR peaked at 116% in FY2021-Q2, 3pp above today's level. The most recent quarter lost 2pp QoQ.
Within its peer set (fintech saas companies at public stage in the $25k-$100k acv band), Avalara's NRR is above the cell median of 106%. Compare against the full peer cell aggregate for distribution and top performers.
Contract shape and forward-booked revenue.
Logo flow per period (count-side complement to dollar-based NRR).
Revenue, ARR, and team-size denominators for the productivity ratios.
Forward-booked revenue by maturity. Renewal pipeline visibility.
CS team segments: small and mid-market · enterprise-level
Education programs: Avalara Compliance Cloud Training
Named CS initiatives across recent disclosures (newest first).
Introduced a new, simplified returns service specifically aimed at small businesses.
"we have introduced a new, simplified returns service specifically aimed at small businesses"
Revised methodology to include SST revenue in core customer and retention metrics, reflecting its strategic role.
"During the second quarter of 2021, we revised the methodology for calculating core customers to include revenue from SST"
Acquisition of geospatial software and services to expand property tax offerings.
"On May 3, 2022, the Company acquired substantially all the assets of Paper Crane, Inc"
Challenges acknowledged by management. Useful peer signals - your team is probably not alone.
Uncertainty regarding future revenue growth and timing of resumption of normal operating expenses.
"The extent and timing of the broader impact of the COVID-19 pandemic on our results of operations... remains uncertain"
Business slowdowns, travel restrictions, and shift to remote work affecting customer activities and events.
"These measures have caused, and may continue to cause, business slowdowns or shutdowns in affected areas."
Tightening labor market, higher attrition in sales, and softness in lead generation.
"we experienced lower productive sales capacity due to longer hiring times combined with higher attrition"
Lower percentage of existing customers expanded their services during the quarter.
"along with a lower percentage of existing customers that expanded their services during the quarter"
Curated quotes about customer outcomes, retention, renewals.
"We believe that our net revenue retention rate provides insight into our ability to retain and grow revenue from our customers, as well as their potential long-term value to us."
Side-by-side NRR, customer cohorts, commercial structure, and CS motion.
Free to embed on your blog or board deck. Includes a small backlink to cust.co.
Or grab the data: JSON API →
| Period | NRR | GRR | Source type | Filing |
|---|---|---|---|---|
| FY2022-Q2 | 113% | - | 10-Q-mdna | source ↗ |
| FY2022-Q1 | 115% | - | 10-Q-mdna | source ↗ |
| FY2021-Q4 | 116% | - | 10-Q-mdna | source ↗ |
| FY2021-Q3 | 112% | - | 10-K | source ↗ |
| FY2021-Q2 | 116% | - | 10-Q-mdna | source ↗ |
| FY2021-Q1 | 107% | - | 10-K | source ↗ |
| FY2020-Q4 | 115% | - | 10-K | source ↗ |
| FY2020-Q3 | 108% | - | 10-K | source ↗ |
| FY2020-Q2 | 107% | - | 10-K | source ↗ |
| FY2020-Q1 | 109% | - | 10-K | source ↗ |
| FY2019-Q4 | 111% | - | 10-Q-mdna | source ↗ |
Generate a live retention report against Avalara and your full peer cell. Ungated. Downloadable as PDF.