Gross Retention excludes expansion - it shows pure churn / contraction loss. The gap between NRR and GRR is the expansion lift.
Currently at all-time peak NRR of 113%.
Q2 Holdings is above the Fintech SaaS Public median by +6pp (cell median: 107%)
Q2 Holdings (QTWO) is a fintech saas company at the public stage. As of its most recent disclosure (FY2025-Q4), Q2 Holdings reported a Net Revenue Retention rate of 113% - a mid-pack result for B2B SaaS at this segment.
Q2 Holdings is currently at or near its all-time NRR peak.
Within its peer set (fintech saas companies at public stage in the $100k-$500k acv band), Q2 Holdings's NRR is above the cell median of 107%. Compare against the full peer cell aggregate for distribution and top performers.
Contract shape and forward-booked revenue.
Health scores, usage, and time-to-value when disclosed.
CS team segments: Tier 1 · Enterprise · Tier 2 · Tier 3
CSM model: account-named
Education programs: Client Conference
Top customer exec: Kirk Coleman - President (formerly Chief Business Officer) · reports to CEO
Computed from the data above. Shows where value comes from and where leakage hides.
Named CS initiatives across recent disclosures (newest first).
AI-assisted development capability allowing customers to build on the platform using natural language.
"The first is Q2 Code, our AI-assisted development capability which improves efficiency."
New set of AI capabilities focused on real-time account takeover prevention.
"The second is a new set of AI-driven fraud capabilities focused on account takeover."
A two-sided marketplace for partners and financial institutions to integrate third-party solutions.
"Innovation Studio continued to be a valuable differentiator in net new sales... bookings more than double year over year."
Challenges acknowledged by management. Useful peer signals - your team is probably not alone.
Ongoing declines in discretionary professional services offerings.
"offset ongoing declines in more discretionary professional services offerings which remain under pressure."
Heightened fraud activity since the pandemic, specifically account takeover and check fraud.
"Thematically, fraud is one of the most pressing topics on the minds of virtually all of our customers."
Decline in professional services revenue as banks remain cautious with discretionary spending.
"Our services and other revenues declined by 11% year over year... attributable to a decrease in our professional service revenues."
Curated quotes about customer outcomes, retention, renewals.
"We view the renewal success as a strong indicator of customer satisfaction, the strength and differentiation of our platform, and the overall value we're delivering."
"The customer success team just knocked it out of the park... talks about how you treat your customers and their willingness to continue to sign these longer-term arrangements."
"30%, 35% of our digital banking customers use our fraud products... there's a huge cross-sell opportunity there."
"The churn targets that we put out at the beginning of the year still hold true. We're doing everything we can to execute to beat those targets."
Side-by-side NRR, customer cohorts, commercial structure, and CS motion.
Q2 Holdings appears on 3 of our retention leaderboards.
Free to embed on your blog or board deck. Includes a small backlink to cust.co.
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| Period | NRR | GRR | Source type | Filing |
|---|---|---|---|---|
| FY2025-Q4 | 113% | - | earnings-call-transcript | source ↗ |
| FY-2025 | 113% | - | 10-K | source ↗ |
| FY2025-Q3 | 109% | - | 10-Q-mdna | source ↗ |
| FY2025-Q2 | 109% | - | 10-Q-mdna | source ↗ |
| FY2024-Q4 | 109% | - | earnings-call-transcript | source ↗ |
| FY-2024 | 109% | - | 10-K | source ↗ |
| FY-2023 | 108% | - | 10-K | source ↗ |
| FY-2022 | 110% | - | 10-Q-mdna | source ↗ |
| FY2021-Q2 | 113% | - | 10-K | source ↗ |
Generate a live retention report against Q2 Holdings and your full peer cell. Ungated. Downloadable as PDF.