Gross Retention excludes expansion - it shows pure churn / contraction loss. The gap between NRR and GRR is the expansion lift.
Currently at all-time peak NRR of 112%.
Elastic is above the AI Infrastructure Public median by +18pp (cell median: 94%)
Elastic (ESTC) is a ai infrastructure company at the public stage. As of its most recent disclosure (FY2026-Q3), Elastic reported a Net Revenue Retention rate of 112% - a mid-pack result for B2B SaaS at this segment.
Elastic is currently at or near its all-time NRR peak.
Within its peer set (ai infrastructure companies at public stage in the $100k-$500k acv band), Elastic's NRR is meaningfully above the cell median of 94%. Compare against the full peer cell aggregate for distribution and top performers.
Contract shape and forward-booked revenue.
Logo flow per period (count-side complement to dollar-based NRR).
Revenue, ARR, and team-size denominators for the productivity ratios.
Forward-booked revenue by maturity. Renewal pipeline visibility.
Support tiers: Standard · Monthly Elastic Cloud · Elastic Cloud Serverless
CS team segments: Enterprise · Strategic · Mid-market
CSM model: account-named
Education programs: Elasticon
Named CS initiatives across recent disclosures (newest first).
Agentless integration on top of existing SIEM/EDR stacks to provide AI-powered alert correlation.
"Earlier this month, we introduced the Elastic AI SOC Engine, or EES... an on-ramp to Elastic Security."
General availability of serverless offering across all three major cloud hyperscalers.
"Serverless is now generally available on all three cloud hyperscalers, including on Microsoft Azure."
Challenges acknowledged by management. Useful peer signals - your team is probably not alone.
Previous volatility in civilian agencies due to administration changes, now stabilizing.
"In the U.S. public sector, we are seeing signs of stabilization... environment was very dynamic."
Curated quotes about customer outcomes, retention, renewals.
"Our GenAI momentum is something that we feel really, really good about. The customer adoption has been strong."
"Approximately 80% of our annual recurring revenue comes from $100,000 annual contract value customers."
Side-by-side NRR, customer cohorts, commercial structure, and CS motion.
Elastic appears on 1 of our retention leaderboards.
Free to embed on your blog or board deck. Includes a small backlink to cust.co.
Or grab the data: JSON API →
| Period | NRR | GRR | Source type | Filing |
|---|---|---|---|---|
| FY2026-Q3 | 112% | - | 10-Q-mdna | source ↗ |
| FY2026-Q2 | 112% | - | 10-Q-mdna | source ↗ |
| FY2026-Q1 | 112% | - | 10-Q-mdna | source ↗ |
| FY-2025 | 112% | - | 10-K | source ↗ |
| FY2025-Q3 | 112% | - | earnings-call-transcript | source ↗ |
| FY2025-Q2 | 112% | - | earnings-call-transcript | source ↗ |
| FY2024-Q2 | 112% | - | earnings-call-transcript | source ↗ |
Generate a live retention report against Elastic and your full peer cell. Ungated. Downloadable as PDF.