Currently at all-time peak NRR of 115%.
Couchbase is below the AI Infrastructure Public median by -6pp (cell median: 121%)
Couchbase (BASE) is a ai infrastructure company at the public stage. As of its most recent disclosure (FY2026-Q2), Couchbase reported a Net Revenue Retention rate of 115% - a strong result for B2B SaaS at this segment.
Couchbase is currently at or near its all-time NRR peak.
Within its peer set (ai infrastructure companies at public stage in the $100k-$500k acv band), Couchbase's NRR is below the cell median of 121%. Compare against the full peer cell aggregate for distribution and top performers.
Contract shape and forward-booked revenue.
Revenue, ARR, and team-size denominators for the productivity ratios.
Forward-booked revenue by maturity. Renewal pipeline visibility.
Support tiers: Platinum (24/7, 30 min response) · Gold (24/7, 2 hour response) · Silver (8am-6pm, 5 days a week)
CS team segments: Strategic · Enterprise · Mid-Market · SMB
Education programs: Educational Resources
Computed from the data above. Shows where value comes from and where leakage hides.
Named CS initiatives across recent disclosures (newest first).
Fully managed DBaaS offering to simplify deployment and operations.
"Couchbase Capella is our fully-managed, automated, and secure DBaaS that simplifies deployment"
Generative AI-powered developer's coding assistant built into Couchbase Capella.
"Capella iQ, our generative AI-powered developer’s coding assistant built into Couchbase Capella"
Challenges acknowledged by management. Useful peer signals - your team is probably not alone.
Longer deal cycles, budget scrutiny, and slower product migrations.
"we continue to see longer deal cycles compared to historical results along with an elevation in degree of budget scrutiny"
Curated quotes about customer outcomes, retention, renewals.
"Our customer success team is a key driver of this land-and-expand model and engages with customers to help ensure that they are receiving value from our platform"
Side-by-side NRR, customer cohorts, commercial structure, and CS motion.
Free to embed on your blog or board deck. Includes a small backlink to cust.co.
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Generate a live retention report against Couchbase and your full peer cell. Ungated. Downloadable as PDF.