Gross Retention excludes expansion - it shows pure churn / contraction loss. The gap between NRR and GRR is the expansion lift.
Peak NRR of 105% in FY-2022. Latest is 102% - that's -3pp from peak.
Verisk Analytics is below the Fintech SaaS Public median by -5pp (cell median: 107%)
Verisk Analytics (VRSK) is a fintech saas company at the public stage. As of its most recent disclosure (FY-2023), Verisk Analytics reported a Net Revenue Retention rate of 102% - a mid-pack result for B2B SaaS at this segment.
Verisk Analytics's NRR peaked at 105% in FY-2022, 3pp above today's level. The most recent quarter lost 3pp QoQ.
Within its peer set (fintech saas companies at public stage in the $100k-$500k acv band), Verisk Analytics's NRR is below the cell median of 107%. Compare against the full peer cell aggregate for distribution and top performers.
Support tiers: Tier One (Strategic/Executive) · Tier Two (Large/Middle-market) · Tier Three (Smaller/Specialized)
CS team segments: Strategic · Enterprise · Mid-Market · SMB
CSM model: account-named
Education programs: Insight City
Customer Advisory Board: Yes
Named CS initiatives across recent disclosures (newest first).
Modernization of core lines product including digital workflow tools and enhanced content delivery.
"The Reimagine program includes significant enhancements to our existing solutions; new digital workflow tools"
Challenges acknowledged by management. Useful peer signals - your team is probably not alone.
Putative class action lawsuits regarding vehicle driving data tracking.
"Plaintiffs filed a total of twenty separate putative class action lawsuits... against Verisk"
Curated quotes about customer outcomes, retention, renewals.
"Our vision is to be the leading strategic data, analytics, and technology partner to the global insurance industry"
Side-by-side NRR, customer cohorts, commercial structure, and CS motion.
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Generate a live retention report against Verisk Analytics and your full peer cell. Ungated. Downloadable as PDF.