cust.co / CS Context / Multi-year contracts

Multi-year contract penetration across SaaS

What % of public SaaS bookings are multi-year? Median: 50% across 7 disclosing companies.

CompanyMulti-year %NRRVerticalAs of
Domo DOMO 76% 94% ai-infra 2026-01-31
Riskified RSKD 70% 105% vertical-saas-financial-services 2024-12-31
Blackbaud BLKB 66% 93% vertical-saas-public-sector 2025-03-31
Twilio TWLO 50% 107% customer-engagement 2024-12-31
ZoomInfo ZI 50% 90% horizontal-sales-marketing 2025-09-30
Guardant Health GH 42% 117% vertical-saas-healthcare 2023-12-31
LiveRamp RAMP 30% 101% horizontal-sales-marketing 2025-03-31