Gross Retention excludes expansion - it shows pure churn / contraction loss. The gap between NRR and GRR is the expansion lift.
Currently at all-time peak NRR of 106%.
Procore is above the Construction SaaS Public median by +6pp (cell median: 100%)
Procore (PCOR) is a construction saas company at the public stage. As of its most recent disclosure (FY-2025), Procore reported a Net Revenue Retention rate of 106% - a mid-pack result for B2B SaaS at this segment.
Procore is currently at or near its all-time NRR peak.
Within its peer set (construction saas companies at public stage in the $25k-$100k acv band), Procore's NRR is above the cell median of 100%. Compare against the full peer cell aggregate for distribution and top performers.
Support tiers: Standard · Premier · Strategic
CS team segments: Owners · General Contractors · Specialty Contractors
CSM model: account-named
Education programs: Innovation Summit · Groundbreak
Top customer exec: Ajei Gopal - President and CEO (since 2025)
Computed from the data above. Shows where value comes from and where leakage hides.
Named CS initiatives across recent disclosures (newest first).
Transitioned to a general manager model and added product/technical specialists to GTM teams.
"we evolved our GTM operating model by, among other things, transitioning to a general manager model."
Dedicated specialist team working as an overlay alongside core sales force to launch Procore AI.
"launch Procore AI through a dedicated specialist team working today as an overlay alongside our core sales force"
General availability of natively connected scheduling solution.
"general availability of the updated Procore Scheduling, our natively connected scheduling solution"
Launch of Procore AI and digital coworkers following the acquisition of Datagrid.
"The combination of Procore Helix and Datagrid will generate notable product synergies... We call this Procore AI."
Achieved FedRAMP Moderate authorization to unlock federal and state government opportunities.
"Procore for Government achieved FedRAMP Moderate authorization this quarter and is now available."
Realignment of sales and success teams including the addition of technical specialists to drive cross-sell.
"With the addition of our new technical specialists, our expectation is for cross-sell to become a larger contributor"
AI intelligence layer including Assist (conversational intelligence) and Agent Builder.
"Starting with AI Intelligence, we introduced Procore Helix, our intelligence layer with powerful capabilities"
Transitioned to a General Manager model with market-specific approaches and new technical resources.
"Q1 was the first quarter with this new operating model in place... tailored, market-specific approach our GMs are taking"
Challenges acknowledged by management. Useful peer signals - your team is probably not alone.
Near-term disruptions and adverse impacts to financial results due to GTM model evolution.
"We have seen, and may continue to see, some disruptions and adverse impacts to our financial and operating results"
Oracle America, Inc. filed a lawsuit alleging misappropriation of trade secrets related to Procore Pay.
"Oracle America, Inc. and certain of its affiliates ("Oracle") filed a lawsuit against the Company"
Ongoing headwinds from a difficult macroeconomic environment in construction.
"I'm particularly pleased with these results given the ongoing headwinds from a challenging construction environment"
Chronic shortage of nearly 350,000 workers in the U.S. construction industry.
"industry facing chronic labor shortages of nearly 350,000 workers in the U.S. alone"
Continued depressed macroeconomic environment impacting the industry.
"frankly we're still in a pretty depressed macroeconomic environment that's been consistent for some time."
Currency fluctuations impacting international revenue growth.
"FX contributed approximately 3 points of headwind to international revenue growth."
Curated quotes about customer outcomes, retention, renewals.
"These new technical resources that you guys have been contributing to our accounts have actually made our adoption and our engagement go up."
"When you look at a project team, an account manager and a customer success engineer... when those teams are operating as a unit... you know you've got the right org design."
"those conversations have all been around Procore's new model where they're getting additional technical resources and there's more people involved in their accounts trying to help them be more successful."
"By supporting each of our nearly 3 million active users with digital coworkers, we can provide a scalable solution to the industry's labor shortage."
"We are seeing broad-based momentum upmarket, higher pipeline conversion, and improving renewal and churn rates."
"We expect that these new product capabilities will help to drive sales, increase customer satisfaction, and improve retention."
Side-by-side NRR, customer cohorts, commercial structure, and CS motion.
Procore appears on 2 of our retention leaderboards.
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