Gross Retention excludes expansion - it shows pure churn / contraction loss. The gap between NRR and GRR is the expansion lift.
Peak NRR of 120% in FY2024-Q2. Latest is 90% - that's -30pp from peak.
SoundHound AI is below the AI Infrastructure Public median by -4pp (cell median: 94%)
SoundHound AI (SOUN) is a ai infrastructure company at the public stage. As of its most recent disclosure (FY2025-Q2), SoundHound AI reported a Net Revenue Retention rate of 90% - a below-average result for B2B SaaS at this segment.
SoundHound AI's NRR peaked at 120% in FY2024-Q2, 30pp above today's level. The most recent quarter lost 30pp QoQ.
Within its peer set (ai infrastructure companies at public stage in the $100k-$500k acv band), SoundHound AI's NRR is below the cell median of 94%. Compare against the full peer cell aggregate for distribution and top performers.
Contract shape and forward-booked revenue.
Logo flow per period (count-side complement to dollar-based NRR).
CS team segments: SMBs · Enterprise
CSM model: hybrid
Named CS initiatives across recent disclosures (newest first).
Migrating customers to the new Agentic AI platform (Amelia 7.3) to drive higher containment and revenue.
"We've been on this pathway of migration where we assumed we kind of are on pathway to get the majority... by the middle of this year."
Connecting automotive/IoT devices with restaurant/merchant services to enable voice-based transactions.
"We predicted a flywheel effect from pillar three... While you're driving, you can order coffee, you can book appointments."
Challenges acknowledged by management. Useful peer signals - your team is probably not alone.
Exiting low-margin acquired contracts that do not meet minimum profitability thresholds.
"Our continued efforts to prune our portfolio of low-margin acquired contracts has been resulting in the sequential improvements."
Curated quotes about customer outcomes, retention, renewals.
"In some cases, we also get paid more for the upgrading to agentic... directionally positive for revenue."
"Our solutions are directly, our economic model, our pricing model is directly tied to customers... achieving or seeing real value."
Side-by-side NRR, customer cohorts, commercial structure, and CS motion.
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Generate a live retention report against SoundHound AI and your full peer cell. Ungated. Downloadable as PDF.