Gross Retention excludes expansion - it shows pure churn / contraction loss. The gap between NRR and GRR is the expansion lift.
Currently at all-time peak NRR of 106%.
Procore is above the Construction SaaS Public median by +1pp (cell median: 105%)
Procore (PCOR) is a construction saas company at the public stage. As of its most recent disclosure (FY-2025), Procore reported a Net Revenue Retention rate of 106% - a mid-pack result for B2B SaaS at this segment.
Procore is currently at or near its all-time NRR peak.
Within its peer set (construction saas companies at public stage in the $25k-$100k acv band), Procore's NRR is roughly in line with the cell median of 105%. Compare against the full peer cell aggregate for distribution and top performers.
Contract shape and forward-booked revenue.
Health scores, usage, and time-to-value when disclosed.
Revenue, ARR, and team-size denominators for the productivity ratios.
Forward-booked revenue by maturity. Renewal pipeline visibility.
Support tiers: Standard · Premier · Strategic
CS team segments: Owners · General Contractors · Specialty Contractors
CSM model: account-named
Education programs: Groundbreak
Customer Advisory Board: Yes
Top customer exec: Ajay Gopal - CEO (since 2025) · reports to CEO
CCO comp tied to retention: Yes - Revenue and Non-GAAP Operating Margin performance goals
Computed from the data above. Shows where value comes from and where leakage hides.
Named CS initiatives across recent disclosures (newest first).
Achieved FedRAMP Moderate Authorization to enable U.S. public sector entities to securely manage projects.
"We laid important groundwork for our Procore for Government solution, achieving FedRAMP Moderate Authorization"
Weaving AI across the platform to perform critical actions and help customers do more with less.
"Our agentic solutions don’t just provide insights; they perform critical actions to help our customers do more"
Transitioned to a general manager model and added product/technical specialists to GTM teams.
"we evolved our GTM operating model by, among other things, transitioning to a general manager model."
Offering products in four bundled packages: Project Execution, Cost Management, Resource Management, and Project Lifecycle Management.
"In February 2026, we began offering customers access to our products in four bundled packages"
Dedicated specialist team working as an overlay alongside core sales force to learn commercial motion for AI.
"launch Procore AI through a dedicated specialist team working today as an overlay alongside our core sales force."
Natively connected scheduling solution implemented by over 2,000 companies since February launch.
"general availability of the updated Procore Scheduling, our natively connected scheduling solution"
Integration of Datagrid and Procore Helix to provide construction-aware multimodal reasoning and digital coworkers.
"We believe that the combination of Procore Helix and Datagrid will generate notable product synergies... Procore AI."
Achieved FedRAMP Moderate authorization to unlock U.S. federal and state government opportunities.
"Procore for Government achieved FedRAMP Moderate authorization this quarter and is now available."
Challenges acknowledged by management. Useful peer signals - your team is probably not alone.
Industry-wide labor shortage making efficiency critical for customers.
"which is especially critical in light of today’s labor shortage."
Macro environment for construction remains difficult.
"reflects our ability to scale with efficiency even in a challenging construction environment."
Near-term disruptions and adverse impacts to financial results due to the GTM model transition.
"We have seen, and may continue to see, some disruptions and adverse impacts to our financial and operating results"
Oracle filed a lawsuit alleging misappropriation of trade secrets related to Procore Pay.
"Oracle America, Inc... filed a lawsuit against the Company... alleges misappropriation of trade secrets"
Uncertain sentiment in the construction industry due to inflation and interest rates.
"The overall sentiment in the construction industry continues to be uncertain... as a result of macroeconomic factors."
Macroeconomic uncertainty resulting in cautious customer spending and increased pricing sensitivity.
"macroeconomic factors and uncertainty have resulted in cautious customer spending and increased customer pricing sensitivity"
Curated quotes about customer outcomes, retention, renewals.
"One of the things I hear often is, 'Hey, these new technical resources... have actually made our adoption and our engagement go up.'"
"When you look at a project team, an account manager and a customer success engineer... when those teams are operating as a unit... you know you've got the right org design."
"This change is key to improving customer outcomes, strengthening relationships, and driving efficient long-term growth."
"This is really driving a lot of goodwill with our customers... what you all are doing now is absolutely the right thing for us."
"It's not just a software transaction, it's a true partnership."
"Procore's partnership and unwavering commitment to our customer success is why they selected us and why they stay."
Side-by-side NRR, customer cohorts, commercial structure, and CS motion.
Procore appears on 4 of our retention leaderboards.
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