Peak NRR of 115% in FY2022-Q1. Latest is 114% - that's -1pp from peak.
Olo is above the Restaurant SaaS Public median by +5pp (cell median: 109%)
Olo (OLO) is a restaurant saas company at the public stage. As of its most recent disclosure (FY2025-Q2), Olo reported a Net Revenue Retention rate of 114% - a mid-pack result for B2B SaaS at this segment.
Olo is currently at or near its all-time NRR peak. The most recent quarter gained 3pp QoQ.
Within its peer set (restaurant saas companies at public stage in the $5k-$25k acv band), Olo's NRR is above the cell median of 109%. Compare against the full peer cell aggregate for distribution and top performers.
Contract shape and forward-booked revenue.
Health scores, usage, and time-to-value when disclosed.
Revenue, ARR, and team-size denominators for the productivity ratios.
Forward-booked revenue by maturity. Renewal pipeline visibility.
Support tiers: standard customer support
CS team segments: Strategic · Enterprise · Mid-Market · SMB
CSM model: account-named
Education programs: Olo for Good
Computed from the data above. Shows where value comes from and where leakage hides.
Named CS initiatives across recent disclosures (newest first).
Continued growth and investment in Olo Pay payment processing solution.
"our ability to develop and release new products and services and the success of any new products, including the continued growth of Olo Pay"
Expansion of Olo Pay to include card-present functionality through kiosk and POS partnerships.
"card-present functionality is currently available through integrations with select ordering kiosk and POS partnerships"
Challenges acknowledged by management. Useful peer signals - your team is probably not alone.
Inflation and rising costs of food and labor impacting restaurant guest traffic.
"inflation and the rising costs of food and labor have caused some businesses in the restaurant food and delivery industries to raise their prices"
Inflation, interest rates, and tariffs impacting restaurant guest traffic and spending.
"Negative conditions in the general economy... could cause a reduction in customer locations and digital ordering"
Observed delays in on-demand digital commerce spending decisions.
"we have in the past observed elongated sales cycles."
Inflation and rising food/labor costs leading to lower guest traffic and average order size.
"Inflation and rising food and labor costs prompted some businesses... to raise prices, which led to lower guest traffic"
Curated quotes about customer outcomes, retention, renewals.
"Our Customer Success managers monitor sentiment and program performance to confirm that customers are receiving value"
"Leading restaurant brands trust Olo for its capabilities, reliability, security, scalability, and interoperability."
"We form unique, trusted partnerships with our restaurant brands, which we leverage to inform the development of our products."
Side-by-side NRR, customer cohorts, commercial structure, and CS motion.
Olo appears on 2 of our retention leaderboards.
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Generate a live retention report against Olo and your full peer cell. Ungated. Downloadable as PDF.