cust.co / Compare / Toast vs Olo

Toast vs Olo - NRR head-to-head

Side-by-side Net Revenue Retention comparison sourced from SEC filings and earnings releases. Both compete in Restaurant SaaS. Both at Public stage.

Toast (TOST)
109%
FY-2025 · Restaurant SaaS
vs
Olo (OLO)
114%
FY2025-Q2 · Restaurant SaaS
Olo leads by +5pp on latest NRR (114% vs 109%).

NRR over time

105%114%122%130%139% FY2020-Q4FY2024-Q1FY-2024FY-2025FY2025-Q1FY2025-Q2 NRR Toast Olo Toast - FY2020-Q4: 135% Toast - FY-2023: 118% Toast - FY2024-Q1: 111% Toast - FY2024-Q4: 110% Toast - FY-2024: 110% Toast - FY2025-Q4: 109% Toast - FY-2025: 109% Olo - FY2024-Q4: 115% Olo - FY2022-Q1: 115% Olo - FY2025-Q1: 111% Olo - FY2025-Q2: 114%

Toast hit a higher all-time peak (135% in FY2020-Q4).

Stat-by-stat

Metric Toast Olo
Latest NRR 109% 114%
All-time peak NRR 135% 115%
All-time low NRR 109% 111%
QoQ change +0pp +3pp
YoY change -2pp -
3-year change - -
Disclosures tracked 7 4

Customer cohorts

MetricToastOlo
Total customers 171,000 750
Over $100K ARR - -
Over $1M ARR - -
Top-10 concentration - 15%
Average ACV - -
US revenue mix 95% -

Commercial structure

MetricToastOlo
Total RPO $1.0B $54M
Current RPO (12mo) $948M $24M
Multi-year contracts - -
Avg contract length - -
Subscription rev mix 16.4% 37.1%
New customers added 7,000 -

Post-sales motion

MetricToastOlo
CS team size - -
Customers per CSM - -
Pricing model hybrid hybrid
Renewal cadence annual annual
CSM coverage model hybrid account-named
Top customer exec - -

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