Gross Retention excludes expansion - it shows pure churn / contraction loss. The gap between NRR and GRR is the expansion lift.
Peak NRR of 93% in FY2025-Q1. Latest is 90% - that's -3pp from peak.
Coursera is above the Collaboration Software Public median by +0pp (cell median: 90%)
Coursera (COUR) is a collaboration software company at the public stage. As of its most recent disclosure (FY2026-Q1), Coursera reported a Net Revenue Retention rate of 90% - a below-average result for B2B SaaS at this segment.
Coursera's NRR peaked at 93% in FY2025-Q1, 3pp above today's level. The most recent quarter lost 3pp QoQ.
Within its peer set (collaboration software companies at public stage in the under $5k acv band), Coursera's NRR is roughly in line with the cell median of 90%. Compare against the full peer cell aggregate for distribution and top performers.
Health scores, usage, and time-to-value when disclosed.
Revenue, ARR, and team-size denominators for the productivity ratios.
CS team segments: Business · Campus · Government
Education programs: Coursera Coach
Top customer exec: Greg Hart - President and CEO (since 2025)
Named CS initiatives across recent disclosures (newest first).
Integration delivering learning directly into the context of day-to-day work within Microsoft tools.
"This quarter, we took another important step... with the launch of the first learning agent built for Microsoft 365 Copilot."
Enables organizations to map learning to in-demand skills and validate progression within employee profiles.
"earlier this quarter, we launched the next phase of our Workday learning and skills cloud integration"
Launch of 100+ AI-dubbed courses in Spanish, French, German, and Brazilian Portuguese to drive engagement.
"Last week, we announced the next phase of our translation initiative with the launch of more than 100 AI-dubbed courses."
New experience mapping credentials to specific job roles and localized salary data to improve conversion.
"Starting in Q4, we began testing an improved career-based discovery experience that maps our broad selection."
Personalized interactive learning where AI Coach acts as an extension of the instructor.
"In Q4, we launched Coach Dialogues, providing personalized interactive learning"
Translating content into 24 languages and experimenting with AI audio/video dubbing.
"In Q4, we started experimenting with AI audio and video dubbing"
Challenges acknowledged by management. Useful peer signals - your team is probably not alone.
Retention and expansion in the largest enterprise offering remains below long-term expectations.
"performance in Coursera for Business, our largest enterprise offering, remains below our long-term expectations."
Consolidating tech stacks and L&D budgets under pressure, particularly in large enterprise.
"overall sort of macro impact of consolidating tech stacks, L&D budgets being under pressure."
Caution in corporate spending environment impacting Enterprise segment growth expectations.
"acknowledging the macroeconomic trends... with less certainty surrounding the corporate spend environment."
Post-COVID government upskilling budgets have proven to be transitory, weighing on NRR.
"Many of those budgets have turned out to be transitory. That's where we're seeing some weakness."
Lower completion and retention when Coursera for Campus is not integrated for credit.
"Coursera for Campus when it's not used for credit... students are less likely to take the courses"
Curated quotes about customer outcomes, retention, renewals.
"The completion rates among students who are taking Coursera partner courses for credit are the highest across our entire platform."
"In the initial text-based phase, learners completed translated courses at higher rates and nearly 25% faster."
"Degrees product revenue was slightly ahead of expectations due to stronger student persistence."
"We believe that as we do that will lead to more engagement and therefore more retention, and so we'll have LTV benefits."
Side-by-side NRR, customer cohorts, commercial structure, and CS motion.
Free to embed on your blog or board deck. Includes a small backlink to cust.co.
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Generate a live retention report against Coursera and your full peer cell. Ungated. Downloadable as PDF.