Peak NRR of 95% in FY2025-Q2. Latest is 93% - that's -2pp from peak.
Coursera is above the Collaboration Software Public median by +0pp (cell median: 93%)
Coursera (COUR) is a collaboration software company at the public stage. As of its most recent disclosure (FY2026-Q3), Coursera reported a Net Revenue Retention rate of 93% - a below-average result for B2B SaaS at this segment.
Coursera is currently at or near its all-time NRR peak. The most recent quarter gained 2pp QoQ.
Within its peer set (collaboration software companies at public stage in the under $5k acv band), Coursera's NRR is roughly in line with the cell median of 93%. Compare against the full peer cell aggregate for distribution and top performers.
Contract shape and forward-booked revenue.
Health scores, usage, and time-to-value when disclosed.
Logo flow per period (count-side complement to dollar-based NRR).
Revenue, ARR, and team-size denominators for the productivity ratios.
Support tiers: Standard · Premier · Strategic
CS team segments: Business · Campus · Government
CSM model: account-named
Education programs: Ollie
Customer Advisory Board: Yes
Top customer exec: Marylou Maco - Chief Revenue and Customer Experience Officer (at Avaya, LLC) (since 2026)
Named CS initiatives across recent disclosures (newest first).
Introduction of a platform maintenance fee in January 2026 assessed on sales of Consumer and Enterprise offerings.
"from the introduction of the platform maintenance fee in January 2026."
Updated revenue share allocation to compensate content creators based on learner engagement rather than enrollment.
"In 2025, we began compensating our content creators based on learner engagement rather than enrollment rates."
Interactive, AI-powered features like Role Play and enhanced localization
"introducing more personalized and contextual experiences... including interactive, AI-powered features like Role Play"
Delivering high-quality content in up to 26 languages using AI.
"Additionally, our AI translations and dubbing initiative has led to delivering our high-quality content in up to 26 languages."
GenAI-powered authoring platform enabling institutions to design courses at scale.
"Course Builder which is our GenAI-powered authoring platform, enabling institutions to use AI to design courses at scale"
A 15% fee on new sales to fund ongoing investment in AI-native platform capabilities.
"Effective January first, the Platform Fee will apply to eligible new sales across our Consumer and Enterprise"
Redesign of Enterprise admin home and launch of verified skill paths to drive engagement.
"product priorities for 2026 include verified skill pathways, MCP-based discovery capabilities"
Tripled the number of available courses with AI dubbing and added Indonesian support.
"Over the past few months, we have tripled the number of available courses... and have added support for a fifth language"
Challenges acknowledged by management. Useful peer signals - your team is probably not alone.
Contraction of existing customer spend in the Enterprise segment.
"partially offset by a $4.6 million decrease due to contraction of existing customer spend."
Customer attrition within the Coursera for Business offering.
"The decrease was primarily the result of customer attrition within Coursera for Business"
AI is reshaping the global labor market, requiring faster innovation cycles
"As AI reshapes the global labor market, the demand to discover and master emerging skills continues to grow."
Inflation and economic conditions impacting discretionary spending by learners and customers.
"Our growth may be negatively impacted by inflation and macroeconomic uncertainty."
NRR remains below the 100% target, particularly within the Coursera for Business segment.
"we won't be happy with our NRR number until it's, you know, frankly, above 100%"
The Degrees product is expected to decrease and pull back seasonally in Q4.
"Degrees will decrease this year... see a little bit of a pullback seasonally... in Q4"
Curated quotes about customer outcomes, retention, renewals.
"First of all, we're not pleased with 89% NRR. We also weren't pleased with 93% NRR last quarter. We won't be happy with NRR until we get that north of 100%."
"While retention improved in campus and government, performance in Coursera for Business, our largest enterprise offering, remains below our long-term expectations."
"I think we're seeing impacts in larger enterprise where they're downscaling in some cases, their commitment versus necessarily churning."
"We think that the right thing to get NRR to where it needs to be is really going to come as we roll out Helix, and as that does a better job of addressing our enterprise customers' needs."
"If you look at the NRR that we have on our larger enterprise customers, it is significantly higher than the average at 93... Equally, it is quite a bit lower on the mid-market customers and NGOs outside of North America."
"Conversion and retention will be the two things that we are focused the most on driving improvements in over the course of the coming year."
Side-by-side NRR, customer cohorts, commercial structure, and CS motion.
Free to embed on your blog or board deck. Includes a small backlink to cust.co.
Or grab the data: JSON API →
| Period | NRR | GRR | Source type | Filing |
|---|---|---|---|---|
| FY2026-Q3 | 93% | - | earnings-press-release-8k-exh | source ↗ |
| FY2026-Q2 | 91% | - | earnings-call-transcript | source ↗ |
| FY2026-Q1 | 90% | - | 10-Q-mdna | source ↗ |
| FY2025-Q4 | 93% | - | earnings-call-transcript | source ↗ |
| FY-2025 | 93% | - | earnings-call-transcript | source ↗ |
| FY2025-Q3 | 93% | - | earnings-press-release-8k-exh | source ↗ |
| FY2025-Q2 | 95% | - | 10-Q-mdna | source ↗ |
| FY2025-Q1 | 91% | - | earnings-press-release-8k-exh | source ↗ |
| FY-2024 | 87% | - | 10-K | source ↗ |
| FY2024-Q4 | 89% | - | 10-Q-mdna | source ↗ |
Generate a live retention report against Coursera and your full peer cell. Ungated. Downloadable as PDF.