Gross Retention excludes expansion - it shows pure churn / contraction loss. The gap between NRR and GRR is the expansion lift.
Peak NRR of 110% in FY-2024. Latest is 109% - that's -1pp from peak.
Bentley Systems is above the Construction SaaS Public median by +0pp (cell median: 109%)
Bentley Systems (BSY) is a construction saas company at the public stage. As of its most recent disclosure (FY2026-Q2), Bentley Systems reported a Net Revenue Retention rate of 109% - a mid-pack result for B2B SaaS at this segment.
Bentley Systems is currently at or near its all-time NRR peak. Over the past three years, the metric has expanded by 11pp.
Within its peer set (construction saas companies at public stage in the $100k-$500k acv band), Bentley Systems's NRR is roughly in line with the cell median of 109%. Compare against the full peer cell aggregate for distribution and top performers.
Contract shape and forward-booked revenue.
Health scores, usage, and time-to-value when disclosed.
Logo flow per period (count-side complement to dollar-based NRR).
Revenue, ARR, and team-size denominators for the productivity ratios.
Forward-booked revenue by maturity. Renewal pipeline visibility.
Support tiers: SELECT maintenance · E365
CS team segments: Enterprise (E365) · SMB
CSM model: account-named
Education programs: Cesium Developer Conference · Year in Infrastructure conference
Top customer exec: Patrick Cozzi - Chief Platform Officer (since 2024)
Computed from the data above. Shows where value comes from and where leakage hides.
Named CS initiatives across recent disclosures (newest first).
New product portfolio leveraging AI for insights into infrastructure asset conditions.
"Bentley Asset Analytics was another strategic announcement we made at YII."
Contractual mechanisms to contain consumption volatility and provide visibility.
"proportions under E365 and then subject to annual floors and ceilings deliberately increase"
Equity-based program designed to drive long-term growth and support retention with five-year cliff vesting.
"The Career Stock Program... is designed to drive long-term growth and support retention."
Structured approach to an in-house business incubator function for software development.
"Under its Accelerated Commercial Development Program ("ACDP") (the Company's structured approach to an in-house business incubator function)"
Context-aware AI assistant that guides users through workflows and surfaces relevant information.
"Bentley Copilot is a context-aware AI assistant that guides users through workflows"
A co-innovation initiative to evolve engineering applications technically and commercially for AI-driven workflows.
"we also announced a co-innovation initiative called Infrastructure AI."
Repackaging of ProjectWise into simpler tiers to drive adoption of advanced capabilities like design review.
"Behind the introduction of Connect, there was a repackaging of ProjectWise in particular, to simpler... tiers."
Combined account management and success management under the Chief Revenue Officer to create unified account plans.
"We did combine indeed account management and success management under Brock, our Chief Revenue Officer."
Challenges acknowledged by management. Useful peer signals - your team is probably not alone.
Soft economic conditions and preference for local software impacting ARR.
"China's performance continued to be impacted by... soft economic conditions, and shifting preferences"
Delays in IBM Maximo-related implementation and upgrade work.
"reduction in Cohesive professional services for Maximo curtailed our growth in total revenues"
Comparability of financial results is affected by changes in foreign currency exchange rates.
"Our results of operations have been, and in the future will be, affected by changes in foreign currency exchange rates."
Uncertainty in China due to geopolitical challenges and obstacles to cloud-deployed software.
"future results in China remain uncertain as a result of continued geopolitical challenges"
China operations impacted by economic and geopolitical headwinds, expected to persist through 2026.
"China... continued to be impacted in the quarter by the economic and geopolitical headwinds"
The commercial facilities sector remained relatively flat compared to other growing sectors.
"Growth in the industrial sector was solid, while commercial facilities remained relatively flat."
Curated quotes about customer outcomes, retention, renewals.
"Enterprise subscriptions... were compensated for embedding our success experts and quarterly blueprints to consistently improve our rates of accretion in each account."
"We expect renewals to be further supported as we expand our auto-renewal process to more countries and continue to automate meaningful touchpoints."
"The willingness of accounts to commit to higher contractual floors in return for corresponding ceilings signals their confidence."
"Retention within the [SMB] segment remained high, further signaling confidence in the demand environment."
"the prevailing sustainment of our E365 renewals... reflects shared confidence of enterprise accounts"
"We reinforce our commitment to data stewardship. We make it very clear that the data of our users is their data always."
Side-by-side NRR, customer cohorts, commercial structure, and CS motion.
Bentley Systems appears on 1 of our retention leaderboards.
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| Period | NRR | GRR | Source type | Filing |
|---|---|---|---|---|
| FY2026-Q2 | 109% | - | 10-K | source ↗ |
| FY2026-Q1 | 109% | 99% | 10-Q-mdna | source ↗ |
| FY2025-Q4 | 109% | 99% | earnings-call-transcript | source ↗ |
| FY-2025 | 109% | - | 10-K | source ↗ |
| FY2025-Q3 | 109% | - | 10-Q-mdna | source ↗ |
| FY2025-Q2 | 109% | 99% | 10-Q-mdna | source ↗ |
| FY2025-Q1 | 110% | - | 10-Q-mdna | source ↗ |
| FY2024-Q4 | 110% | - | earnings-call-transcript | source ↗ |
| FY-2024 | 110% | - | 10-K | source ↗ |
| FY2024-Q3 | 109% | - | 10-Q-mdna | source ↗ |
| FY2024-Q2 | 108% | - | 10-Q-mdna | source ↗ |
| FY2024-Q1 | 108% | - | 10-Q-mdna | source ↗ |
| FY2023-Q4 | 108% | - | 10-Q-mdna | source ↗ |
| FY2023-Q2 | 98% | - | 10-Q-mdna | source ↗ |
| FY2022-Q2 | 98% | - | 10-K | source ↗ |
| FY2021-Q4 | 98% | - | 10-Q-mdna | source ↗ |
| FY2021-Q3 | 98% | - | 10-Q-mdna | source ↗ |
| FY2021-Q2 | 98% | - | 10-Q-mdna | source ↗ |
| FY2020-Q4 | 98% | - | 10-Q-mdna | source ↗ |
| FY2018-Q4 | 98% | - | 10-Q-mdna | source ↗ |
Generate a live retention report against Bentley Systems and your full peer cell. Ungated. Downloadable as PDF.