Currently at all-time peak NRR of 95%.
Workday is above the HR Tech Public median by +0pp (cell median: 95%)
Workday (WDAY) is a hr tech company at the public stage. As of its most recent disclosure (FY2025-Q1), Workday reported a Net Revenue Retention rate of 95% - a below-average result for B2B SaaS at this segment.
Workday is currently at or near its all-time NRR peak.
Within its peer set (hr tech companies at public stage in the $500k+ acv band), Workday's NRR is roughly in line with the cell median of 95%. Compare against the full peer cell aggregate for distribution and top performers.
Contract shape and forward-booked revenue.
Health scores, usage, and time-to-value when disclosed.
Revenue, ARR, and team-size denominators for the productivity ratios.
Forward-booked revenue by maturity. Renewal pipeline visibility.
Support tiers: standard · enhanced
CS team segments: emerging · medium-sized · large global organizations
Education programs: Workday Training
Customer Advisory Board: Yes (1 disclosed members)
Top customer exec: Rob Enslin - President, Chief Commercial Officer · reports to CEO
Computed from the data above. Shows where value comes from and where leakage hides.
Named CS initiatives across recent disclosures (newest first).
New subscription-based flexible pricing model for certain AI solutions and platform capabilities.
"In fiscal 2026, we introduced Flex Credits, a new subscription-based flexible pricing model for certain AI solutions"
New open developer platform for creating and sharing AI-powered solutions directly on Workday.
"In fiscal 2026, we announced Workday Build, a new open developer platform"
Plan to prioritize investments and focus on durable growth, resulting in a 7.5% workforce reduction.
"In February 2025, we announced a restructuring plan ("Fiscal 2026 Restructuring Plan")"
Next generation AI platform including AI agents for recruiting, expense management, and succession planning.
"At Rising, we unveiled Illuminate, the next generation of Workday AI."
Partner program allowing partners to build and monetize applications on the Workday platform.
"We've seen rapid adoption of our Built on Workday program, which we launched less than six months ago."
Introduction of AI agents to accelerate hiring, enhance worker experiences, and simplify financial processes.
"introduced new Workday AI agents to accelerate hiring, enhance frontline worker experiences, simplify financial processes"
New AI-driven front door and self-service agent for all HCM and finance customers.
"we're giving our customers a completely new Workday experience. It's a new front door to Workday"
Program to accelerate time to value in the medium enterprise segment globally.
"we're expanding Workday Go globally, helping customers get up and running faster in a more standardized way."
Challenges acknowledged by management. Useful peer signals - your team is probably not alone.
Moderation of revenue growth due to deal scrutiny and lengthening sales cycles.
"we have experienced... a moderation of revenue growth rates due to deal scrutiny and the lengthening of certain sales cycles"
Deal scrutiny, lengthening sales cycles, and reduced growth in headcount commitments upon renewals.
"moderation of revenue growth rates due to deal scrutiny and the lengthening of certain sales cycles"
Issue impacting reporting from high-volume data sources yielding incomplete queries.
"identified an issue impacting reporting from high-volume data sources in the tenants of certain customers"
Continued macroeconomic headwinds and deal scrutiny affecting the EMEA region.
"Over in EMEA, we faced the same deal scrutiny we've called out the last few quarters"
Strategic deals with future deliverables delaying revenue recognition into FY26.
"A few of our strategic wins in Q3 have future product deliverables in FY26... impacts our near-term results"
Rapid acceleration of AI reshaping how work gets done and increasing competition for talent.
"The past year marked a period of profound evolution... characterized by the rapid acceleration of the AI-driven transformation era."
Curated quotes about customer outcomes, retention, renewals.
"We do not wait for the renewal opportunity to sell back into our customer base... 30% of our customer expansions involve one or more AI SKUs."
"I'm incredibly proud of how our teams are staying focused on our customer success, and that is driving our results."
"We actually see it accelerating our sales cycle... in large part because of the agents we have available."
"Our Customer Experience Center in Pleasanton is absolutely buzzing... we are opening new CXCs in both New York and London."
"Look at our gross retention rate. It's high 90s. We're a platform company, Kash, and platforms are sticky."
"Our customers do do true-ups with us both annually on their headcount. We do have floors and minimums that the customer can bring their headcount down, and that gives us some protection."
Side-by-side NRR, customer cohorts, commercial structure, and CS motion.
Workday appears on 2 of our retention leaderboards.
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