Gross Retention excludes expansion - it shows pure churn / contraction loss. The gap between NRR and GRR is the expansion lift.
Peak NRR of 103% in FY2025-Q1. Latest is 92% - that's -11pp from peak.
Health Catalyst is above the Healthcare SaaS Public median by +0pp (cell median: 92%)
Health Catalyst (HCAT) is a healthcare saas company at the public stage. As of its most recent disclosure (FY-2025), Health Catalyst reported a Net Revenue Retention rate of 92% - a below-average result for B2B SaaS at this segment.
Health Catalyst's NRR peaked at 103% in FY2025-Q1, 11pp above today's level.
Within its peer set (healthcare saas companies at public stage in the $500k+ acv band), Health Catalyst's NRR is roughly in line with the cell median of 92%. Compare against the full peer cell aggregate for distribution and top performers.
Contract shape and forward-booked revenue.
Logo flow per period (count-side complement to dollar-based NRR).
Revenue, ARR, and team-size denominators for the productivity ratios.
CS team segments: Strategic · Enterprise · Mid-Market · SMB
CSM model: hybrid
Education programs: Health Catalyst Analytics Summit (HAS)
Named CS initiatives across recent disclosures (newest first).
Migrating legacy DOS clients to the next-generation Ignite data and analytics platform.
"we continue to see our DOS clients migrating to Ignite... expected by mid-2026"
Sales and success motion targeting the mid-market segment with Ignite Spark.
"contributions from our recent mid-market Ignite Spark campaign"
Challenges acknowledged by management. Useful peer signals - your team is probably not alone.
Significant cuts to Medicaid and research funding impacting client budgets and sales cycles.
"meaningfully impacted by the recent $1 trillion cut to Medicaid and additional billions in research funding cuts"
Clients choosing to pocket the 20%+ savings from Ignite migration rather than reinvesting in expansion.
"existing platform clients are choosing to pocket the savings associated with their Ignite migration"
Curated quotes about customer outcomes, retention, renewals.
"This two-part dynamic of platform clients pocketing the Ignite migration savings and... signing fewer and smaller expansion contracts has led us to reduce our expected dollar-based retention for 2025 to now be in the low 90s."
Side-by-side NRR, customer cohorts, commercial structure, and CS motion.
Health Catalyst appears on 1 of our retention leaderboards.
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