Gross Retention excludes expansion - it shows pure churn / contraction loss. The gap between NRR and GRR is the expansion lift.
Currently at all-time peak NRR of 102%.
DocuSign is above the Finance Tech Public median by +0pp (cell median: 102%)
DocuSign (DOCU) is a finance tech company at the public stage. As of its most recent disclosure (FY2026-Q4), DocuSign reported a Net Revenue Retention rate of 102% - a mid-pack result for B2B SaaS at this segment.
DocuSign is currently at or near its all-time NRR peak.
Within its peer set (finance tech companies at public stage in the $25k-$100k acv band), DocuSign's NRR is roughly in line with the cell median of 102%. Compare against the full peer cell aggregate for distribution and top performers.
Contract shape and forward-booked revenue.
Health scores, usage, and time-to-value when disclosed.
Support tiers: Standard · Professional
CS team segments: SMB · Mid-Market · Enterprise
CSM model: hybrid
Education programs: Momentum Customer Conference
Top customer exec: Paula Hanson - Head of Sales (implied CRO/Sales leader) (since 2024)
CCO comp tied to retention: Yes - Incentive plans rewarding more new growth as well as rewarding IAM more specifically.
Named CS initiatives across recent disclosures (newest first).
AI-powered end-to-end platform for creating, committing to, and managing agreements.
"Fiscal 2025 was a transformative year for DocuSign, led by the introduction of Intelligent Agreement Management"
A SKU allowing customers to access IAM features through upsells without needing a full contract renewal.
"introduction of an IAM transition SKU that can help offer IAM features to customers through upsells"
Challenges acknowledged by management. Useful peer signals - your team is probably not alone.
Ongoing cloud infrastructure migration impacting gross margins.
"We expect a larger gross margin impact in fiscal 2026 as we complete the bulk of that migration"
Curated quotes about customer outcomes, retention, renewals.
"Dollar net retention continues to benefit from improved gross retention and solid customer usage trends."
"Improvements in gross retention continued to be the primary driver of overall DNR improvement."
Side-by-side NRR, customer cohorts, commercial structure, and CS motion.
DocuSign appears on 1 of our retention leaderboards.
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| Period | NRR | GRR | Source type | Filing |
|---|---|---|---|---|
| FY2026-Q4 | 102% | - | earnings-call-transcript | source ↗ |
| FY2026-Q3 | 102% | - | earnings-call-transcript | source ↗ |
| FY2026-Q2 | 102% | - | earnings-call-transcript | source ↗ |
| FY2026-Q1 | 101% | - | earnings-call-transcript | source ↗ |
| FY2025-Q4 | 101% | - | earnings-call-transcript | source ↗ |
| FY2025-Q3 | 100% | - | earnings-call-transcript | source ↗ |
| FY2025-Q2 | 99% | - | earnings-call-transcript | source ↗ |
| FY2025-Q1 | 99% | - | earnings-call-transcript | source ↗ |
| FY2024-Q4 | 100% | - | earnings-call-transcript | source ↗ |
Generate a live retention report against DocuSign and your full peer cell. Ungated. Downloadable as PDF.