A customer health score combines product-usage, support-ticket, NPS/CSAT, and engagement signals into a single rating. Used by CS teams to prioritize attention. The exact formula is rarely disclosed publicly - it's company-specific. The shift toward AI-driven health scoring (analyzing meeting transcripts, support tickets, product telemetry) is one of the largest CS-tech changes of 2024-2026.
See how public B2B SaaS companies disclose this metric, with full historical time series.