cust.co / Compare / Zscaler vs Twilio

Zscaler vs Twilio - NRR head-to-head

Side-by-side Net Revenue Retention comparison sourced from SEC filings and earnings releases. Both at Public stage.

Zscaler leads by +8.0pp on latest NRR (115.0% vs 107.0%).

NRR over time

50%76%102%129%155% FY2018-Q3FY-2020FY2023-Q2FY2024-Q1FY2025-Q1FY-2025FY2019-Q3FY2021-Q2FY2024-Q2 NRR Zscaler Twilio Zscaler — FY2018-Q3: 125% Zscaler — FY-2018: 117% Zscaler — FY-2019: 118% Zscaler — FY2019-Q4: 120% Zscaler — FY-2020: 116% Zscaler — FY2020-Q4: 122% Zscaler — FY-2021: 127% Zscaler — FY-2022: 125% Zscaler — FY2023-Q2: 125% Zscaler — FY2023-Q3: 125% Zscaler — FY2023-Q4: 125% Zscaler — FY-2023: 121% Zscaler — FY2024-Q1: 125% Zscaler — FY2024-Q3: 116% Zscaler — FY-2024: 116% Zscaler — FY2024-Q4: 116% Zscaler — FY2025-Q1: 114% Zscaler — FY2025-Q2: 115% Zscaler — FY2025-Q3: 114% Zscaler — FY2025-Q4: 114% Zscaler — FY-2025: 114% Zscaler — FY2026-Q1: 115% Twilio — FY-2018: 140% Twilio — FY-2019: 136% Twilio — FY-2020: 137% Twilio — FY-2021: 131% Twilio — FY2023-Q2: 123% Twilio — FY2024-Q1: 106% Twilio — FY2024-Q3: 105% Twilio — FY2024-Q4: 106% Twilio — FY2025-Q1: 107% Twilio — FY2025-Q2: 105% Twilio — FY2025-Q3: 104% Twilio — FY2025-Q4: 109% Twilio — FY2026-Q1: 107% Twilio — FY2019-Q1: 142% Twilio — FY2019-Q2: 141% Twilio — FY2019-Q3: 132% Twilio — FY2020-Q1: 143% Twilio — FY2020-Q2: 132% Twilio — FY2020-Q3: 137% Twilio — FY2021-Q2: 67% Twilio — FY2022-Q1: 62% Twilio — FY2023-Q1: 62% Twilio — FY2024-Q2: 103%

Twilio hit a higher all-time peak (143.0% in FY2020-Q1). Over 3 years, Zscaler is down -10.0pp; Twilio is down -33.0pp.

Stat-by-stat

Metric Zscaler Twilio
Latest NRR 115.0% 107.0%
All-time peak NRR 127.0% 143.0%
All-time low NRR 114.0% 62.0%
QoQ change +1.0pp -2.0pp
YoY change +0.0pp +0.0pp
3-year change -10.0pp -33.0pp
Disclosures tracked 22 23

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