cust.co / Compare / Zoom vs Five9

Zoom vs Five9 - NRR head-to-head

Side-by-side Net Revenue Retention comparison sourced from SEC filings and earnings releases. Both compete in Customer Engagement. Both at Public stage.

Zoom (ZM)
98.0%
FY-2026 · Customer Engagement
vs
Five9 (FIVN)
105.0%
FY2026-Q1 · Customer Engagement
Five9 leads by +7.0pp on latest NRR (105.0% vs 98.0%).

NRR over time

97%100%103%106%110% FY2025-Q1FY2025-Q3FY2026-Q1FY2026-Q3FY-2026FY2024-Q3FY2025-Q4 NRR Zoom Five9 Zoom — FY2025-Q1: 99% Zoom — FY2025-Q2: 98% Zoom — FY2025-Q3: 98% Zoom — FY-2025: 98% Zoom — FY2026-Q1: 98% Zoom — FY2026-Q2: 98% Zoom — FY2026-Q3: 98% Zoom — FY2026-Q4: 98% Zoom — FY-2026: 98% Five9 — FY2025-Q1: 107% Five9 — FY2025-Q2: 108% Five9 — FY2025-Q3: 107% Five9 — FY2026-Q1: 105% Five9 — FY2024-Q2: 108% Five9 — FY2024-Q3: 108% Five9 — FY2024-Q4: 108% Five9 — FY2025-Q4: 105%

Five9 hit a higher all-time peak (108.0% in FY2024-Q2).

Stat-by-stat

Metric Zoom Five9
Latest NRR 98.0% 105.0%
All-time peak NRR 99.0% 108.0%
All-time low NRR 98.0% 105.0%
QoQ change +0.0pp +0.0pp
YoY change +0.0pp -2.0pp
3-year change - -
Disclosures tracked 9 8

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