cust.co / Compare / Zoom vs Sprinklr

Zoom vs Sprinklr - NRR head-to-head

Side-by-side Net Revenue Retention comparison sourced from SEC filings and earnings releases. Both compete in Customer Engagement. Both at Public stage.

Zoom (ZM)
98.0%
FY-2026 · Customer Engagement
vs
Sprinklr (CXM)
103.0%
FY2026-Q4 · Customer Engagement
Sprinklr leads by +5.0pp on latest NRR (103.0% vs 98.0%).

NRR over time

95%101%107%112%118% FY2025-Q1FY2025-Q3FY2026-Q1FY2026-Q3FY-2026FY2025-Q4 NRR Zoom Sprinklr Zoom — FY2025-Q1: 99% Zoom — FY2025-Q2: 98% Zoom — FY2025-Q3: 98% Zoom — FY-2025: 98% Zoom — FY2026-Q1: 98% Zoom — FY2026-Q2: 98% Zoom — FY2026-Q3: 98% Zoom — FY2026-Q4: 98% Zoom — FY-2026: 98% Sprinklr — FY2025-Q3: 107% Sprinklr — FY-2025: 115% Sprinklr — FY2026-Q1: 102% Sprinklr — FY2026-Q2: 102% Sprinklr — FY2026-Q3: 102% Sprinklr — FY2026-Q4: 103% Sprinklr — FY-2026: 111% Sprinklr — FY2025-Q4: 104%

Sprinklr hit a higher all-time peak (115.0% in FY-2025).

Stat-by-stat

Metric Zoom Sprinklr
Latest NRR 98.0% 103.0%
All-time peak NRR 99.0% 115.0%
All-time low NRR 98.0% 102.0%
QoQ change +0.0pp -8.0pp
YoY change +0.0pp +1.0pp
3-year change - -
Disclosures tracked 9 8

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