cust.co / Compare / Twilio vs Zoom

Twilio vs Zoom - NRR head-to-head

Side-by-side Net Revenue Retention comparison sourced from SEC filings and earnings releases. Both compete in Customer Engagement. Both at Public stage.

Twilio (TWLO)
107.0%
FY2026-Q1 · Customer Engagement
vs
Zoom (ZM)
98.0%
FY2025-Q2 · Customer Engagement
Twilio leads by +9.0pp on latest NRR (107.0% vs 98.0%).

NRR over time

50%76%102%129%155% FY-2018FY2019-Q3FY2020-Q2FY2021-Q2FY2023-Q1FY2024-Q2FY2025-Q2FY2026-Q1 NRR Twilio Zoom Twilio — FY-2018: 140% Twilio — FY2019-Q1: 142% Twilio — FY2019-Q2: 141% Twilio — FY2019-Q3: 132% Twilio — FY-2019: 136% Twilio — FY2020-Q1: 143% Twilio — FY2020-Q2: 132% Twilio — FY2020-Q3: 137% Twilio — FY-2020: 137% Twilio — FY2021-Q2: 67% Twilio — FY-2021: 131% Twilio — FY2022-Q1: 62% Twilio — FY2023-Q1: 62% Twilio — FY2023-Q2: 123% Twilio — FY2024-Q1: 106% Twilio — FY2024-Q2: 103% Twilio — FY2024-Q3: 105% Twilio — FY2025-Q1: 107% Twilio — FY2025-Q2: 105% Twilio — FY2025-Q3: 104% Twilio — FY2026-Q1: 107% Zoom — FY2025-Q2: 98%

Twilio hit a higher all-time peak (143.0% in FY2020-Q1).

Stat-by-stat

Metric Twilio Zoom
Latest NRR 107.0% 98.0%
All-time peak NRR 143.0% 98.0%
All-time low NRR 62.0% 98.0%
QoQ change +3.0pp -
YoY change +2.0pp -
3-year change -33.0pp -
Disclosures tracked 21 1

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