Which has higher NRR - Twilio or Five9?

As of their most recent disclosures, Twilio has higher NRR (107.0% vs 105.0%) - a difference of +2.0pp.

Which had the higher all-time NRR peak?

Twilio hit 143.0% in FY2020-Q1 versus Five9's peak of 108.0% in FY2024-Q2.

cust.co / Compare / Twilio vs Five9

Twilio vs Five9 - NRR head-to-head

Side-by-side Net Revenue Retention comparison sourced from SEC filings and earnings releases. Both compete in Customer Engagement. Both at Public stage.

Twilio (TWLO)

107.0%

FY2026-Q1 · Customer Engagement

Five9 (FIVN)

105.0%

FY2026-Q1 · Customer Engagement

Twilio leads by +2.0pp on latest NRR (107.0% vs 105.0%).

NRR over time

Twilio hit a higher all-time peak (143.0% in FY2020-Q1).

Stat-by-stat

Metric	Twilio	Five9
Latest NRR	107.0%	105.0%
All-time peak NRR	143.0%	108.0%
All-time low NRR	62.0%	105.0%
QoQ change	-2.0pp	+0.0pp
YoY change	+0.0pp	-2.0pp
3-year change	-33.0pp	-
Disclosures tracked	23	8

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