Which has higher NRR - Sprinklr or Five9?

As of their most recent disclosures, Five9 has higher NRR (105.0% vs 103.0%) - a difference of +2.0pp.

Which had the higher all-time NRR peak?

Sprinklr hit 115.0% in FY-2025 versus Five9's peak of 108.0% in FY2024-Q2.

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Sprinklr vs Five9 - NRR head-to-head

Side-by-side Net Revenue Retention comparison sourced from SEC filings and earnings releases. Both compete in Customer Engagement. Both at Public stage.

Sprinklr (CXM)

103.0%

FY2026-Q4 · Customer Engagement

Five9 (FIVN)

105.0%

FY2026-Q1 · Customer Engagement

Five9 leads by +2.0pp on latest NRR (105.0% vs 103.0%).

NRR over time

Sprinklr hit a higher all-time peak (115.0% in FY-2025).

Stat-by-stat

Metric	Sprinklr	Five9
Latest NRR	103.0%	105.0%
All-time peak NRR	115.0%	108.0%
All-time low NRR	102.0%	105.0%
QoQ change	-8.0pp	+0.0pp
YoY change	+1.0pp	-2.0pp
3-year change	-	-
Disclosures tracked	8	8

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