Which has higher NRR - Bandwidth or Zoom?

As of their most recent disclosures, Bandwidth has higher NRR (102.0% vs 98.0%) - a difference of +4.0pp.

Which had the higher all-time NRR peak?

Bandwidth hit 126.0% in FY-2020 versus Zoom's peak of 99.0% in FY2025-Q1.

cust.co / Compare / Bandwidth vs Zoom

Bandwidth vs Zoom - NRR head-to-head

Side-by-side Net Revenue Retention comparison sourced from SEC filings and earnings releases. Both compete in Customer Engagement. Both at Public stage.

Bandwidth (BAND)

102.0%

FY2026-Q1 · Customer Engagement

Zoom (ZM)

98.0%

FY-2026 · Customer Engagement

Bandwidth leads by +4.0pp on latest NRR (102.0% vs 98.0%).

NRR over time

Bandwidth hit a higher all-time peak (126.0% in FY-2020).

Stat-by-stat

Metric	Bandwidth	Zoom
Latest NRR	102.0%	98.0%
All-time peak NRR	126.0%	99.0%
All-time low NRR	98.0%	98.0%
QoQ change	+4.0pp	+0.0pp
YoY change	-10.0pp	+0.0pp
3-year change	-24.0pp	-
Disclosures tracked	18	9

How does your NRR stack up?

Compute yours in 30 seconds. Free percentile + shareable badge.

Open the calculator →