Gross Retention excludes expansion - it shows pure churn / contraction loss. The gap between NRR and GRR is the expansion lift.
Currently at all-time peak NRR of 95%.
Workday is above the HR Tech Public median by +0pp (cell median: 95%)
Workday (WDAY) is a hr tech company at the public stage. As of its most recent disclosure (FY2025-Q1), Workday reported a Net Revenue Retention rate of 95% - a below-average result for B2B SaaS at this segment.
Workday is currently at or near its all-time NRR peak.
Within its peer set (hr tech companies at public stage in the $500k+ acv band), Workday's NRR is roughly in line with the cell median of 95%. Compare against the full peer cell aggregate for distribution and top performers.
Health scores, usage, and time-to-value when disclosed.
CS team segments: SLED · Healthcare · Financial Services · Higher Education
CSM model: account-named
Education programs: EMEA Rising
Customer Advisory Board: Yes (1 disclosed members)
Top customer exec: Rob Enslin - President, Chief Commercial Officer
Named CS initiatives across recent disclosures (newest first).
A consumption-based pricing model allowing customers to align spend with value.
"With our Flex Credits pricing model, customers can better align their spend with the value they're getting."
Program to accelerate time to value in the medium enterprise segment.
"To accelerate time to value in this segment, we're expanding Workday Go globally"
Intelligent platform unifying HR and Finance with business-ready AI agents.
"More than 75% of our core customers are using Workday Illuminate AI"
Expansion of mid-market offering including global payroll and AI-powered deployment agents.
"Just last week, we announced a major expansion of Workday Go, including global payroll"
New program launching early next year to make it easier for customers to adopt AI and platform innovation.
"With the rollout of FlexCredits early next year, we are making it even easier for our customers to adopt"
AI solution suite leveraged by more than 70% of core customers.
"More than 70% of our core customers are now leveraging Workday Illuminate."
Wholly owned subsidiary dedicated to serving the unique needs of the U.S. government.
"In Q2, we launched Workday Government, a wholly owned subsidiary dedicated to serving the U.S. government."
AI platform strategy with new agents for business process automation.
"Greater than 60% of our customers are already leveraging Workday Illuminate AI."
Challenges acknowledged by management. Useful peer signals - your team is probably not alone.
Large enterprise deals in Fed, SLED, and Healthcare taking longer to close.
"some net new large enterprise deals are taking longer to close, particularly in Fed, SLED, and Healthcare"
Isolated impacts within institutions relying on federal grants.
"we also saw some isolated impacts within institutions that rely heavily on federal grants, primarily in Higher Ed"
State and local governments and higher education institutions facing funding flow-down and federal funding cuts.
"On the higher ed side, it's really interesting because higher ed is clearly under pressure."
Watching for headwinds in state/local government, higher ed, and international markets.
"we are watching it across particular markets such as SLED and our international business"
Continued economic pressure in European markets affecting spending decisions.
"Despite the continued macro headwinds in EMEA, our two largest markets... had their strongest quarter"
Workforce reduction of approximately 8% to reinvest in AI and strategic areas.
"restructuring that took place in early February, which we expect will reduce our workforce by approximately 8%"
Curated quotes about customer outcomes, retention, renewals.
"We do not wait for the renewal opportunity to sell back into our customer base... 30% of our customer expansions involve one or more AI SKUs."
"I'm incredibly proud of how our teams are staying focused on our customer success, and that is driving our results."
"We actually see it accelerating our sales cycle. ... selling back to our customer base... because of the agents."
"Our gross retention rate. It's high 90s. We're a platform company, Kash, and platforms are sticky."
"Early renewals... is completely driven by customer demand. Customers are coming to us and saying, 'You guys continue to bring great solutions...'"
"Our customers are seeing clear ROI from Workday, and they're engaging more than ever."
Side-by-side NRR, customer cohorts, commercial structure, and CS motion.
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Generate a live retention report against Workday and your full peer cell. Ungated. Downloadable as PDF.