Gross Retention excludes expansion - it shows pure churn / contraction loss. The gap between NRR and GRR is the expansion lift.
Currently at all-time peak NRR of 104.0%.
Qualys is below the Security Public median by -6.0pp (cell median: 110%)
Qualys (QLYS) is a security company at the public stage. As of its most recent disclosure (FY2026-Q1), Qualys reported a Net Revenue Retention rate of 104.0% - a mid-pack result for B2B SaaS at this segment.
Qualys is currently at or near its all-time NRR peak.
Within its peer set (security companies at public stage in the $25k-$100k acv band), Qualys's NRR is below the cell median of 110%. Compare against the full peer cell aggregate for distribution and top performers.
Contract shape and forward-booked revenue.
Health scores, usage, and time-to-value when disclosed.
Revenue, ARR, and team-size denominators for the productivity ratios.
Forward-booked revenue by maturity. Renewal pipeline visibility.
CS team segments: Strategic · Large Enterprise · SMB
CSM model: hybrid
Education programs: Risk Quantification Workshops
Customer Advisory Board: Yes
Computed from the data above. Shows where value comes from and where leakage hides.
Named CS initiatives across recent disclosures (newest first).
Flexible procurement model allowing customers to pre-commit to credits and swap products.
"continued to expand beta testing of QFlex, designed to help customers accelerate and broaden their adoption"
Agentic AI for closed-loop exploit validation and autonomous remediation.
"most recent addition to our agentic AI marketplace, Agent Val, is now generally available."
New category designed to centralize response to threats before they impact business using agentic AI.
"Qualys is pioneering the first agentic AI risk operations center ROC, a new category in cybersecurity"
Certified six leading partners to market and deliver managed risk operations on top of ETM.
"certified six leading partners who are actively marketing the delivery of our fresh new managed risk operations"
AI-powered orchestration layer unifying security findings from multiple sources for proactive risk management.
"Qualys' cloud-native enterprise risk management ETM solution is purpose-built to deliver a single comprehensive AI-powered orchestration layer"
Challenges acknowledged by management. Useful peer signals — your team is probably not alone.
Ongoing macro volatility and geopolitical conditions creating potential headwinds.
"assume no material change in our net dollar expansion rate... amidst ongoing macro volatility"
Upsells remained challenging despite improvements in gross retention.
"In Q3, gross retention continued to improve. However, upsells remained challenging"
Assumes continued budget scrutiny in a challenging environment for new business growth.
"this guidance assumes continued budget scrutiny in a challenging environment for new business growth in Q4"
Increased business scrutiny and longer sales cycles impacting upsell rates.
"growing macroeconomic uncertainty toward the end of the quarter presented an increasingly challenging upsell environment"
Curated quotes about customer outcomes, retention, renewals.
"Our focus really has been about how do we help them prioritize and remediate the findings rather than just finding more findings which are not being fixed anyway."
"In Q1, we were pleased to see some improvements in our gross retention rate."
"In Q3, gross retention continued to improve. However, upsells remained challenging with our net dollar retention rate at 104%"
"CISOs are looking for a practical approach to consolidate tools where possible and empower their teams to use best of breed where it makes sense."
"The need for organizations to know their true risk to effectively prioritize and auto-remediate... has never been greater."
"We anticipate ETM adoption to drive higher net dollar expansion rates."
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| Period | NRR | GRR | Source type | Filing |
|---|---|---|---|---|
| FY2026-Q1 | 104.0% | - | 10-Q-mdna | source ↗ |
| FY-2025 | 103.0% | - | 10-K | source ↗ |
| FY2025-Q4 | 103.0% | 90.0% | earnings-call-transcript | source ↗ |
| FY2025-Q3 | 104.0% | - | earnings-call-transcript | source ↗ |
| FY2025-Q2 | 104.0% | - | earnings-call-transcript | source ↗ |
| FY2025-Q1 | 103.0% | - | earnings-call-transcript | source ↗ |
| FY2024-Q4 | 103.0% | 90.0% | earnings-call-transcript | source ↗ |
| FY-2024 | 103.0% | - | 10-K | source ↗ |
| FY2024-Q3 | 103.0% | - | earnings-call-transcript | source ↗ |
| FY2024-Q2 | 102.0% | - | earnings-call-transcript | source ↗ |
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