Peak NRR of 100% in FY-2023. Latest is 98% - that's -2pp from peak.
Paycor HCM is above the HR Tech Public median by +7pp (cell median: 91%)
Paycor HCM (PYCR) is a hr tech company at the public stage. As of its most recent disclosure (FY-2024), Paycor HCM reported a Net Revenue Retention rate of 98% - a below-average result for B2B SaaS at this segment.
The most recent quarter lost 2pp QoQ.
Within its peer set (hr tech companies at public stage in the $25k-$100k acv band), Paycor HCM's NRR is above the cell median of 91%. Compare against the full peer cell aggregate for distribution and top performers.
Contract shape and forward-booked revenue.
Health scores, usage, and time-to-value when disclosed.
Revenue, ARR, and team-size denominators for the productivity ratios.
Support tiers: Standard · GUIDE Elite
CS team segments: field sales · inside sales
CSM model: account-named
Education programs: HR Center of Excellence
Named CS initiatives across recent disclosures (newest first).
AI-powered HR companion for interacting with solutions
"We also launched Paycor Assistant, an AI-powered HR companion"
Flexible solutions for connecting data and systems for non-IT organizations
"Lastly, we launched our Integration Platform, offering flexible solutions to make connecting data and systems easier"
Collaborative solution to streamline compensation planning while engaging and retaining employees.
"during the three months ended September 30, 2024, we launched Paycor Compensation Management"
Suite of innovative features designed to transform time-off management for the modern workforce.
"launched... Time-Off Management, a suite of innovative features designed to transform time-off management"
Enables partners to embed Paycor's HCM solution within their platform for a seamless client experience.
"Fiscal Year 2024: ...unveiled an Embedded HCM Solution"
Empowers organizations to transform frontline managers into effective leaders through coaching and performance tracking.
"Our COR Leadership Framework empowers organizations to transform frontline managers into effective leaders..."
Introduced a generative AI analytics digital assistant, powered by Visier, for conversational chat interface.
"In fiscal year 2024, we introduced a generative AI analytics digital assistant, powered by Visier"
Challenges acknowledged by management. Useful peer signals - your team is probably not alone.
Negative macroeconomic conditions and potential recession impact
"The extent to which negative macroeconomic conditions persist or worsen in the markets in which we or our customers operate."
Curated quotes about customer outcomes, retention, renewals.
"Paycor empowers leaders to develop winning teams."
Side-by-side NRR, customer cohorts, commercial structure, and CS motion.
Free to embed on your blog or board deck. Includes a small backlink to cust.co.
Or grab the data: JSON API →
Generate a live retention report against Paycor HCM and your full peer cell. Ungated. Downloadable as PDF.