Currently at all-time peak NRR of 91%.
Paycom is above the HR Tech Public median by +0pp (cell median: 91%)
Paycom (PAYC) is a hr tech company at the public stage. As of its most recent disclosure (FY-2025), Paycom reported a Net Revenue Retention rate of 91% - a below-average result for B2B SaaS at this segment.
Paycom is currently at or near its all-time NRR peak.
Within its peer set (hr tech companies at public stage in the $25k-$100k acv band), Paycom's NRR is roughly in line with the cell median of 91%. Compare against the full peer cell aggregate for distribution and top performers.
Contract shape and forward-booked revenue.
Health scores, usage, and time-to-value when disclosed.
Revenue, ARR, and team-size denominators for the productivity ratios.
CS team segments: Strategic · Enterprise · Mid-Market · SMB
CSM model: account-named
Education programs: Paycom Learning
Named CS initiatives across recent disclosures (newest first).
Industry-first technology empowering employees to do their own payroll to reduce errors and increase efficiency.
"Beti guides them to access, view, manage, troubleshoot and approve their paycheck before payroll is submitted"
Expansion of HCM applications and native payroll into international markets including Canada, Mexico, UK, and Ireland.
"With Global HCM, a number of our HCM applications and tools are available in 15 languages and dialects"
Industry-first command-driven AI engine providing automated access to employee data.
"For example, our industry-first command-driven AI engine, IWant™, provides an easy, automated avenue..."
Expansion of payroll services into international markets to serve larger companies.
"With the launch of our Global HCM solution and expansion of payroll services into certain international markets..."
Command-driven AI engine empowering users to navigate and access information within a unified database.
"IWant, our industry-first command driven AI engine empowering users to navigate and access their information"
Expansion of HCM applications and tools into 15 languages and dialects across more than 190 countries.
"Global HCM, a number of our HCM applications and tools are available in 15 languages... in more than 190 countries."
Focus on client ROI achievement and world-class service through automated decisioning capabilities like Beti and Gong.
"First quarter results were solid as we continue to advance our full solution automation strategy"
AI tool accelerating speed to value by helping users get answers and complete work without training.
"Our AI solution, IWant, is accelerating speed to value for our clients by helping users get answers"
Challenges acknowledged by management. Useful peer signals - your team is probably not alone.
Inflation and interest rate changes impacting client hiring practices and revenue.
"macroeconomic pressures, such as inflation and changes in interest rates, impact our clients' hiring practices"
Attrition among smaller clients partially offset revenue growth.
"Client attrition, particularly among smaller clients, partially offset the favorable impact of these revenue drivers."
Announced reduction of approximately 540 employees (8% of workforce) due to automation efficiencies.
"On October 1, 2025, we announced a workforce reduction affecting approximately 540 employees"
Pulling sales group out of the field for training created a temporary lull in booking momentum.
"we had pulled our sales group out of the field for about 3 months... That put a little air in the line"
Clients having difficulty digesting and fully utilizing complex automation features.
"consumers and clients oftentimes have a more difficult time of digesting full-solution automation"
Reduction of approximately 500 administrative staff due to automation efficiencies.
"led us to reduce mostly administrative by about 500 people."
Curated quotes about customer outcomes, retention, renewals.
"We remain committed to having a high-touch service model, which means we'll always have a single point of contact for our clients to provide them personal service."
"Beti improves retention. And so I would say that the more usage that our clients get out of our system to where they're getting the full ROI out of it, that helps us."
"The only reason a client even calls us is due to a deficiency in the software that we create."
"Our best prospects sometimes are clients that left because they didn't solve the problem."
"I do think IWant is going to, over time, impact our retention as these clients become more engaged in the software."
"When you remove barrier to value, that increases the value that your clients are getting... we do think that that's going to create more meaningful relationships."
Side-by-side NRR, customer cohorts, commercial structure, and CS motion.
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Generate a live retention report against Paycom and your full peer cell. Ungated. Downloadable as PDF.