Currently at all-time peak NRR of 116.0%.
Cellebrite is above the Security Public median by +5.5pp (cell median: 111%)
Cellebrite (CLBT) is a security company at the public stage. As of its most recent disclosure (FY2024-Q3), Cellebrite reported a Net Revenue Retention rate of 116.0% - a strong result for B2B SaaS at this segment.
Cellebrite is currently at or near its all-time NRR peak.
Within its peer set (security companies at public stage in the $100k-$500k acv band), Cellebrite's NRR is above the cell median of 111%. Compare against the full peer cell aggregate for distribution and top performers.
Contract shape and forward-booked revenue.
CS team segments: Digital Forensic Unit (DFU) · Investigative and Intelligence Units (I&I) · Private Sector
CSM model: hybrid
Education programs: Case-to-Closure (C2C) User Summit
Customer Advisory Board: Yes
CCO: Yossi Carmil — CEO (since 2005)
Computed from the data above. Shows where value comes from and where leakage hides.
Named CS initiatives across recent disclosures (newest first).
Converting installed digital forensics base to the new Inseyets platform.
"converted 55% of our installed digital forensics base to Inseyets"
Developing specific agentic applications for investigative use cases.
"AI innovation center that's been missioned with developing more specific agentic applications"
New SaaS AI-powered solution for the entire investigation life cycle.
"Guardian Investigate will launch in early 2026 and we couldn't be more excited."
Converting the installed base from legacy digital forensics to the Insights platform.
"We finished the first quarter with over 30% of our install base converted"
Structural changes and investment to achieve FedRAMP authorization for federal growth.
"structural changes associated with the recent launch of our Cellebrite Federal Solutions Unit"
Company-wide initiative to modernize processes throughout the customer lifecycle including new systems and incentives.
"launched a company-wide initiative to elevate the customer experience and to modernize our processes"
Launched a dedicated unit to expand relationships with the U.S. federal government.
"Cellebrite Federal Solutions was launched earlier this summer to expand our relationship with the U.S. federal government"
Targeting 15% adoption of the new Insights suite within the installed base by end of 2024.
"We increased last quarter our 2024 target to 15%, and we are on track to achieve this new target."
Challenges acknowledged by management. Useful peer signals — your team is probably not alone.
Disruptions and flat growth in the U.S. federal unit during 2025.
"4-point headwind from our U.S. federal unit's actual performance versus our original plan"
Strengthening of the shekel against the U.S. dollar impacting margins.
"shekel strengthened materially against the U.S. dollar"
Navigating spending headwinds and leadership changes in the federal segment.
"After navigating spending headwinds and leadership changes throughout the first half, this segment returned to growth"
Six-week government shutdown impacting federal fourth quarter timing.
"cautious on the federal fourth quarter given normal government seasonality combined with the shutdown"
Regime changes in the U.S. and elsewhere expected to modestly delay Q1 purchasing activity.
"regime changes is expected to modestly delay Q1 purchasing activity within certain agencies"
Crime involves more data and increasingly complex data, straining law enforcement manpower.
"today's crime involves more data and increasingly complex data... operational inefficiencies make it harder"
Curated quotes about customer outcomes, retention, renewals.
"you will see from Cellebrite also side by side with classic quota carriers and additional investment in customer success."
"Over time, we believe this effort will drive improvement in multiple metrics like time to value, agility, contracting ease, post-sale support, and more, all things that should ultimately drive continuous improvement in our gross retention rates."
"The 130 basis point decline from prior year primarily reflects... investment to build out our customer success organization."
"we remain optimistic about the steps we're taking to drive improved retention rates by minimizing churn"
"The number of Cellebrite customers using Guardian more than doubled year over year"
"AI enables significant improvements to the productivity of users of the Cellebrite portfolio, which ultimately elevates our value proposition and customer retention."
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| Period | NRR | GRR | Source type | Filing |
|---|---|---|---|---|
| FY2024-Q3 | 116.0% | 91.0% | 20-F | source ↗ |
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