cust.co / Compare / Zoom vs LivePerson

Zoom vs LivePerson - NRR head-to-head

Side-by-side Net Revenue Retention comparison sourced from SEC filings and earnings releases. Both compete in Customer Engagement. Both at Public stage.

Zoom (ZM)
98.0%
FY-2026 · Customer Engagement
vs
LivePerson (LPSN)
78.0%
FY-2025 · Customer Engagement
Zoom leads by +20.0pp on latest NRR (98.0% vs 78.0%).

NRR over time

75%82%89%95%102% FY2025-Q1FY2025-Q3FY2026-Q1FY2026-Q3FY-2026FY2024-Q2FY2025-Q4FY-2024 NRR Zoom LivePerson Zoom — FY2025-Q1: 99% Zoom — FY2025-Q2: 98% Zoom — FY2025-Q3: 98% Zoom — FY-2025: 98% Zoom — FY2026-Q1: 98% Zoom — FY2026-Q2: 98% Zoom — FY2026-Q3: 98% Zoom — FY2026-Q4: 98% Zoom — FY-2026: 98% LivePerson — FY2025-Q1: 80% LivePerson — FY2025-Q2: 78% LivePerson — FY2025-Q3: 80% LivePerson — FY-2025: 78% LivePerson — FY2024-Q1: 80% LivePerson — FY2024-Q2: 78% LivePerson — FY2024-Q3: 80% LivePerson — FY2025-Q4: 78% LivePerson — FY2024-Q4: 82% LivePerson — FY-2024: 82%

Zoom hit a higher all-time peak (99.0% in FY2025-Q1).

Stat-by-stat

Metric Zoom LivePerson
Latest NRR 98.0% 78.0%
All-time peak NRR 99.0% 82.0%
All-time low NRR 98.0% 78.0%
QoQ change +0.0pp +0.0pp
YoY change +0.0pp -4.0pp
3-year change - -
Disclosures tracked 9 10

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