cust.co / Compare / Sprinklr vs LivePerson

Sprinklr vs LivePerson - NRR head-to-head

Side-by-side Net Revenue Retention comparison sourced from SEC filings and earnings releases. Both compete in Customer Engagement. Both at Public stage.

Sprinklr (CXM)
103.0%
FY2026-Q4 · Customer Engagement
vs
LivePerson (LPSN)
78.0%
FY-2025 · Customer Engagement
Sprinklr leads by +25.0pp on latest NRR (103.0% vs 78.0%).

NRR over time

72%84%96%109%121% FY2025-Q3FY2025-Q4FY2026-Q2FY-2026FY2024-Q1FY2024-Q3FY-2024FY2025-Q2 NRR Sprinklr LivePerson Sprinklr — FY2025-Q3: 107% Sprinklr — FY-2025: 115% Sprinklr — FY2025-Q4: 104% Sprinklr — FY2026-Q1: 102% Sprinklr — FY2026-Q2: 102% Sprinklr — FY2026-Q3: 102% Sprinklr — FY-2026: 111% Sprinklr — FY2026-Q4: 103% LivePerson — FY2025-Q3: 80% LivePerson — FY-2025: 78% LivePerson — FY2025-Q4: 78% LivePerson — FY2024-Q1: 80% LivePerson — FY2024-Q2: 78% LivePerson — FY2024-Q3: 80% LivePerson — FY2024-Q4: 82% LivePerson — FY-2024: 82% LivePerson — FY2025-Q1: 80% LivePerson — FY2025-Q2: 78%

Sprinklr hit a higher all-time peak (115.0% in FY-2025).

Stat-by-stat

Metric Sprinklr LivePerson
Latest NRR 103.0% 78.0%
All-time peak NRR 115.0% 82.0%
All-time low NRR 102.0% 78.0%
QoQ change -8.0pp +0.0pp
YoY change +1.0pp -4.0pp
3-year change - -
Disclosures tracked 8 10

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