Currently at all-time peak NRR of 98.0%.
NCR Atleos is below the Fintech SaaS Public median by -9.0pp (cell median: 107%)
NCR Atleos (NCR) is a fintech saas company at the public stage. As of its most recent disclosure (FY2024-Q4), NCR Atleos reported a Net Revenue Retention rate of 98.0% - a below-average result for B2B SaaS at this segment.
NCR Atleos is currently at or near its all-time NRR peak.
Within its peer set (fintech saas companies at public stage in the $100k-$500k acv band), NCR Atleos's NRR is below the cell median of 107%. Compare against the full peer cell aggregate for distribution and top performers.
Contract shape and forward-booked revenue.
Health scores, usage, and time-to-value when disclosed.
Logo flow per period (count-side complement to dollar-based NRR).
CS team segments: Enterprise · Mid-market
Named CS initiatives across recent disclosures (newest first).
Global rollout of AI-enabled dispatch solution across Europe to improve efficiency and customer satisfaction.
"During the quarter, we continued the global rollout of our AI‑enabled dispatch solution across Europe"
Shifting into activation mode, rolling out commercial programs and scaling production environments for microservices.
"As we now shift into activation mode, rolling out our commercial programs and scaling our production environments"
Introducing price escalators into multi-year software and services contracts upon renewal.
"As multi-year software and services contracts come up for renewal, we are introducing price escalators"
Challenges acknowledged by management. Useful peer signals — your team is probably not alone.
Impact of net tariffs and higher memory costs totaling approximately $11 million.
"absorbed net tariff and higher memory costs impacts of approximately $11 million"
Customer adjustments tied to prior-year delayed software implementations impacted revenue.
"lower software and services revenue is primarily due to customer adjustments tied to prior-year delayed software"
Curated quotes about customer outcomes, retention, renewals.
"Our attrition is still at 1%, so it's not as though we're losing customers. We just have to execute it."
"The key conversation is, how do they ensure they deliver the right experience so consumers keep returning to them?"
"Our service-led growth initiatives continue to pay dividends as financial institutions and retailers increasingly select our differentiated and comprehensive self-service banking offering."
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| Period | NRR | GRR | Source type | Filing |
|---|---|---|---|---|
| FY2024-Q4 | 98.0% | - | earnings-call-transcript | source ↗ |
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