Currently at all-time peak NRR of 98%.
NCR Atleos is below the Fintech SaaS Public median by -10pp (cell median: 108%)
NCR Atleos (NCR) is a fintech saas company at the public stage. As of its most recent disclosure (FY2024-Q4), NCR Atleos reported a Net Revenue Retention rate of 98% - a below-average result for B2B SaaS at this segment.
NCR Atleos is currently at or near its all-time NRR peak.
Within its peer set (fintech saas companies at public stage in the $100k-$500k acv band), NCR Atleos's NRR is meaningfully below the cell median of 108%. Compare against the full peer cell aggregate for distribution and top performers.
Contract shape and forward-booked revenue.
Health scores, usage, and time-to-value when disclosed.
Logo flow per period (count-side complement to dollar-based NRR).
Revenue, ARR, and team-size denominators for the productivity ratios.
CS team segments: Enterprise · Mid-Market · SMB
CSM model: account-named
Education programs: Customer Experience Center
Computed from the data above. Shows where value comes from and where leakage hides.
Named CS initiatives across recent disclosures (newest first).
Global rollout of AI-enabled dispatch solution across Europe to improve efficiency and customer satisfaction.
"During the quarter, we continued the global rollout of our AI‑enabled dispatch solution across Europe"
Modernized more than 50 legacy on-premise applications into a single scalable cloud-to-edge platform.
"More than 50 legacy on-premise applications were modernized and unified into a single scalable platform"
Reorganized sales leadership and revamped the sales compensation plan to reward signing new accounts.
"revamped the sales compensation plan, and played a key role in outlining expectations for our platform solutions"
Modernizing legacy commercial structures and introducing price escalators during multi-year contract renewals.
"As multi-year software and services contracts come up for renewal, we are introducing price escalators"
Phased transition of hardware manufacturing to Ennoconn to focus on high-margin software and services.
"The ODM implementation remains on revised schedule, with a phased transition to Ennoconn beginning in January."
Launching additional VCP capabilities including enterprise grocery POS and self-checkout in Q4 and early 2026.
"We will be launching additional VCP capabilities beginning in the fourth quarter and continuing into next year."
Migrating existing SME portfolio and signing new customers directly to the processing platform by mid-September.
"on track to complete the migration of our existing SME portfolio and sign new customers directly to the processing"
Launching cloud-native and edge applications while sunsetting legacy on-prem applications.
"Later this year, we will begin launching VCP's cloud-native and edge applications to existing and new customers"
Challenges acknowledged by management. Useful peer signals - your team is probably not alone.
Absorbed net tariff and higher memory costs impacts of approximately $11 million.
"Results were in line with plan even as we absorbed net tariff and higher memory costs impacts of approximately $11 million"
SMB performance impacted by market dynamics and the legacy nature of the current offering.
"SMB performance was impacted by headwinds related to market dynamics and the legacy nature of our current SMB offering"
Impact of AI and chip consumption causing price increases in the marketplace.
"One of the headwinds we're gonna see... is the impact of AI and the consumption of chips around the world"
Customer adjustments tied to prior-year delayed software implementations impacted retail revenue.
"lower software and services revenue is primarily due to customer adjustments tied to prior-year delayed software"
Total revenue declined 8% due to continued softness in hardware sales.
"Total revenue of $666 million declined 8% due to continued softness in hardware sales."
Estimated tariff-related costs to the business between $8 million and $12 million for the year.
"tariff-related cost to our business, which we continue to estimate to be between $8 million and $12 million"
Curated quotes about customer outcomes, retention, renewals.
"We're happy to step out of that contract into a new one. I would say probably for most... they probably were already in a contract."
"Our ability to apply AI to migrate customers from legacy environments to an agile foundation... is now translating into tangible commercial results."
"While the sales cycle for enterprise point-of-sale is very competitive, once committed, we generally maintain these relationships for over 10 years."
"Our revenue attrition with our customers is extremely low. It's actually even lower this quarter than what we reported last quarter. It's at 1%."
"Many customers are really looking at the whole end-to-end integrated solution and a platform and a data play and an insight play."
"our attrition rate, revenue attrition rate is still at 1%. Customers are staying because they like working with, they believe in the company, and we're committed to their success."
Side-by-side NRR, customer cohorts, commercial structure, and CS motion.
NCR Atleos appears on 4 of our retention leaderboards.
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| Period | NRR | GRR | Source type | Filing |
|---|---|---|---|---|
| FY2024-Q4 | 98% | - | earnings-call-transcript | source ↗ |
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