Gross Retention excludes expansion - it shows pure churn / contraction loss. The gap between NRR and GRR is the expansion lift.
Peak NRR of 124% in FY2025-Q2. Latest is 123% - that's -1pp from peak.
Intapp is above the Legal SaaS Public median by +0pp (cell median: 123%)
Intapp (INTA) is a legal saas company at the public stage. As of its most recent disclosure (FY2026-Q3), Intapp reported a Net Revenue Retention rate of 123% - a strong result for B2B SaaS at this segment.
Intapp is currently at or near its all-time NRR peak.
Within its peer set (legal saas companies at public stage in the $100k-$500k acv band), Intapp's NRR is roughly in line with the cell median of 123%. Compare against the full peer cell aggregate for distribution and top performers.
Contract shape and forward-booked revenue.
Revenue, ARR, and team-size denominators for the productivity ratios.
Forward-booked revenue by maturity. Renewal pipeline visibility.
CS team segments: Strategic · Enterprise · Large Accounts
CSM model: account-named
Education programs: Amplify
Customer Advisory Board: Yes
CCO comp tied to retention: Yes - 50% of annual target bonus subject to achievement of net new ACV targets (ACV contract bookings less churn).
Named CS initiatives across recent disclosures (newest first).
Developing and making available to clients new vertical SaaS AI capabilities, including for new adjacent markets.
"developing and making available to clients new vertical SaaS AI capabilities, including for new adjacent markets"
AI-native agentic platform designed for professional firms, enabling consumption-based pricing.
"Celeste enables consumption-based pricing alongside our existing enterprise and seat models"
Official program with an executive leader focused on helping law firms migrate from on-premise to cloud.
"We talked in February at Investor Day about our intention to put an official program in place this fiscal year"
Reorganization to emphasize more coverage in large enterprise accounts for landing and expansion.
"We wanted to emphasize more coverage in the large enterprise accounts... and we did successfully make that change"
Challenges acknowledged by management. Useful peer signals - your team is probably not alone.
Net new ACV targets are impacted by churn (reductions of ACV).
"Net new ACV for fiscal year 2025 incentive purposes represents ACV contract bookings during fiscal year 2025 less churn"
Clients struggling with first-generation AI tools creating ungoverned repositories of business information.
"generic MCP creates a lot of traffic... revealing and creating a lot of new repositories of business information"
Significant portion of deal activity occurred in December, leading to slim revenue yield for the quarter.
"what we saw was a little bit of a back-end loading of deals. So we did a lot of deals in December this quarter."
Curated quotes about customer outcomes, retention, renewals.
"Churn continues to be very low for us and absolute GRR dollars, if you will. So that motion... works very, very well."
"The more of the AI technology that we bring to the cloud... the more attractive it is on the business side for them to move"
"Intapp has always had a very strong business being the system that enables the firms to run strong professional compliance programs"
"We believe that net new ACV is a useful metric for cash incentive awards because it incentivizes growing SaaS revenue and enhancing client retention."
Intapp appears on 2 of our retention leaderboards.
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| Period | NRR | GRR | Source type | Filing |
|---|---|---|---|---|
| FY2026-Q3 | 123% | - | 10-Q-mdna | source ↗ |
| FY2026-Q2 | 124% | - | earnings-call-transcript | source ↗ |
| FY2025-Q2 | 124% | - | 10-Q-mdna | source ↗ |
| FY2026-Q1 | 121% | - | earnings-call-transcript | source ↗ |
| FY2025-Q1 | 121% | - | 10-Q-mdna | source ↗ |
| FY2025-Q4 | 120% | - | earnings-call-transcript | source ↗ |
| FY-2025 | 120% | - | 10-K | source ↗ |
| FY2025-Q3 | 119% | - | earnings-call-transcript | source ↗ |
| FY2024-Q2 | 119% | - | 10-Q-mdna | source ↗ |
| FY2024-Q1 | 119% | - | 10-Q-mdna | source ↗ |
Generate a live retention report against Intapp and your full peer cell. Ungated. Downloadable as PDF.