Gross Retention excludes expansion - it shows pure churn / contraction loss. The gap between NRR and GRR is the expansion lift.
Currently at all-time peak NRR of 115.0%.
GoDaddy is above the Dev Tools Public median by +0.0pp (cell median: 115%)
GoDaddy (GDDY) is a dev tools company at the public stage. As of its most recent disclosure (FY2023-Q4), GoDaddy reported a Net Revenue Retention rate of 115.0% - a strong result for B2B SaaS at this segment.
GoDaddy is currently at or near its all-time NRR peak. The most recent quarter gained 23.0pp QoQ.
Within its peer set (dev tools companies at public stage in the under $5k acv band), GoDaddy's NRR is roughly in line with the cell median of 115%. Compare against the full peer cell aggregate for distribution and top performers.
Contract shape and forward-booked revenue.
Support tiers: Standard · Airo Care (AI-native)
CS team segments: Care organization · Airo Care
CSM model: pooled
Computed from the data above. Shows where value comes from and where leakage hides.
Named CS initiatives across recent disclosures (newest first).
AI-native experience enabling customers to create websites and business capabilities in minutes.
"Airo AI Builder... has rapidly scaled to $10 million-plus in annualized bookings run rate within weeks of its beta launch."
AI-native support technology across voice and chat handling customer queries.
"In Q1, we achieved key proof points... we launched Airo Care, a new AI-native support technology."
Challenges acknowledged by management. Useful peer signals — your team is probably not alone.
Softness in non-core GoDaddy hosting and .co registry contract expiration.
"partially offset by softness in non-core GoDaddy hosting, the .co registry contract expiration"
Curated quotes about customer outcomes, retention, renewals.
"Our strategy remains consistent. We are focused on attracting high-intent customers who attach, convert, and grow over time."
"Airo Care can equalize the resolution rates between English and non-English markets, improving performance in non-English markets by over 150%."
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