Currently at all-time peak NRR of 92.5%.
Blackbaud is above the Public Sector SaaS Public median by +0.0pp (cell median: 93%)
Blackbaud (BLKB) is a public sector saas company at the public stage. As of its most recent disclosure (FY2025-Q1), Blackbaud reported a Net Revenue Retention rate of 92.5% - a below-average result for B2B SaaS at this segment.
Blackbaud is currently at or near its all-time NRR peak.
Within its peer set (public sector saas companies at public stage in the $25k-$100k acv band), Blackbaud's NRR is roughly in line with the cell median of 93%. Compare against the full peer cell aggregate for distribution and top performers.
Contract shape and forward-booked revenue.
Revenue, ARR, and team-size denominators for the productivity ratios.
CS team segments: Strategic · Enterprise · Mid-Market · SMB
CSM model: account-named
Education programs: AI training
Named CS initiatives across recent disclosures (newest first).
A new product category of agentic AI virtual team members, starting with the Fundraising Development Agent.
"Agents for Good is a new product category for Blackbaud. In Q1, we launched our first Agent for Good solution"
A network effect connecting YourCause corporate customers to nonprofit customers for fundraising promotion.
"Blackbaud Verified Network... connected our YourCause customers to our nonprofit customers."
Embedded AI providing contextual responses and driving actions within systems of record.
"at the end of 2025, we released Blackbaud AI Chat, which provides contextual responses to questions"
Challenges acknowledged by management. Useful peer signals — your team is probably not alone.
Vertical markets face turnover and limited IT resources, driving the need for intuitive AI solutions.
"Many organizations in our vertical markets have limited IT resources and face turnover and staffing shortages."
The 2026 renewal cohort is 40% larger, creating a headwind for total revenue growth.
"Our 2026 contractual revenue renewal cohort is approximately 40% larger than last year."
Curated quotes about customer outcomes, retention, renewals.
"Our customers' confidence in our commitment to them is translating into longer renewal contracts."
"Our products enable our customers to dramatically improve engagement levels... allowing them to spend more time executing on their missions."
"We've got a kind of a flywheel effect on new logos and stickiness for our existing customers."
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| Period | NRR | GRR | Source type | Filing |
|---|---|---|---|---|
| FY2025-Q1 | 92.5% | - | earnings-call-transcript | source ↗ |
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