Currently at all-time peak NRR of 115%.
Alkami is above the Fintech SaaS Public median by +5pp (cell median: 110%)
Alkami (ALKT) is a fintech saas company at the public stage. As of its most recent disclosure (FY-2025), Alkami reported a Net Revenue Retention rate of 115% - a strong result for B2B SaaS at this segment.
Alkami is currently at or near its all-time NRR peak.
Within its peer set (fintech saas companies at public stage in the $500k+ acv band), Alkami's NRR is above the cell median of 110%. Compare against the full peer cell aggregate for distribution and top performers.
Contract shape and forward-booked revenue.
Health scores, usage, and time-to-value when disclosed.
Logo flow per period (count-side complement to dollar-based NRR).
Revenue, ARR, and team-size denominators for the productivity ratios.
Forward-booked revenue by maturity. Renewal pipeline visibility.
CS team segments: Strategic · Enterprise · Mid-Market · SMB
CSM model: account-named
Education programs: Co:lab
Customer Advisory Board: Yes
Computed from the data above. Shows where value comes from and where leakage hides.
Named CS initiatives across recent disclosures (newest first).
Implemented a one year holding period for shares issued in settlement of RSUs for named executive officers.
"In 2026, the Compensation Committee implemented for named executive officers a one year holding period"
Acquired MANTL to provide onboarding, account opening, and loan origination solutions.
"In March 2025, we acquired Fin Technologies, Inc. dba MANTL ("MANTL"), to provide onboarding, account opening"
Acquisition of MANTL to provide onboarding and account opening solutions to acquire commercial and retail customers.
"In March 2025, we acquired Fin Technologies, Inc., dba MANTL ("MANTL"), to provide onboarding, account opening"
Acquisition of onboarding and account opening solutions provider to diversify platform offering.
"On March 17, 2025, the Company consummated its previously announced merger with Fin Technologies, Inc. dba MANTL"
Acquisition of MANTL to provide onboarding and account opening solutions for commercial and retail customers.
"On March 17, 2025, the Company consummated its previously announced merger with Fin Technologies, Inc. dba MANTL"
Integrated front end combining digital banking, deposit origination, and loan origination.
"Since the beginning of 2025, we've gone from 11 to 48 clients who have all 3 products that make up DSSP."
New product capturing real-time user interaction data across the customer journey for telemetry.
"In addition, we introduced... a new product called Alkami Engage."
Integration of digital banking, onboarding and account opening, and data and marketing technologies.
"The design work of our digital sales and service platform... is complete."
Challenges acknowledged by management. Useful peer signals - your team is probably not alone.
Consolidation, distress, and failure of FIs impacting the client base.
"FIs have experienced consolidation, distress and failure, and very few new FIs are being created."
Write-off of intangible assets and capitalized software related to MK Decisioning Systems due to MANTL acquisition.
"the Company assessed all of the assets of MK Decisioning Systems, LLC for potential impairment and determined that"
Termination fees from customers leaving the platform due to mergers and acquisitions.
"higher termination fees from customers leaving our digital banking platform due to mergers and acquisitions"
Higher termination fees due to clients leaving the platform following mergers and acquisitions.
"higher termination fees from customers leaving our digital banking platform due to mergers and acquisitions."
Banks are often captive to long-term contracts with legacy core providers, creating conversion resistance.
"They are all smart. They all understand what they need to do. They are a little bit captive to these long-term contract dynamics."
A third-party vendor doubled license costs for the database running Alkami's platform.
"We've had a third-party vendor that we run their database who just doubled our license cost."
Curated quotes about customer outcomes, retention, renewals.
"Alkami's Data and Marketing solution... improves personalized targeting and cross-selling to increase revenue and reduce churn."
"During 2024, we churned less than 1% of our digital banking ARR."
"We have an opportunity to really create some space between us and the market from a differentiation perspective in the use cases and problems that we solve by bringing together digital banking, onboarding and account opening, and our data platform."
"Bryan Hill's CFO exit is not going to be a situation where a company drops off after the CFO leaves. That is very, very important to me because we've accomplished way too much at Alkami for that to be the case."
"Over the long term, we model digital banking ARR churn at 2%-3% per year, which we have historically outperformed."
"Our market increasingly sees a modern onboarding and account opening platform as mandatory innovation for attracting and growing low-cost core deposits."
Side-by-side NRR, customer cohorts, commercial structure, and CS motion.
Alkami appears on 5 of our retention leaderboards.
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| Period | NRR | GRR | Source type | Filing |
|---|---|---|---|---|
| FY-2025 | 115% | - | 10-K | source ↗ |
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