Zoom

Call Intelligence Augment customer context with what was discussed during meetings.

Your team talks to customers every day. The Zoom integration makes sure those conversations actually inform how you manage each account. Cust uses call transcripts as an extra source to build customer context, so you always know what was promised, what was delivered, and what needs to happen next.

Alongside transcript analysis, Cust processes meeting metadata like attendance, frequency, duration, and participation patterns. All of it feeds into a single customer context that powers smarter recommendations throughout the lifecycle.

Setup takes seconds, not hours. Connect Zoom to Cust and everything works automatically. We augment your calendar events with call transcripts, match conversations to the right accounts, and start building context immediately. No configuration, no mapping, no maintenance.

What you get

Conversation Analysis

Every call transcript is analyzed to extract commitments, decisions, and action items so nothing gets lost between meetings.

Unified Customer Context

Transcripts, attendance patterns, and meeting metadata combine into a single view of every account, enriching the context your team already has.

Next-Step Recommendations

Cust recommends what to do next based on what was actually discussed, helping your team follow through on every account.

How it works

1

Connect Zoom

Authorize Cust via Zoom in a single click. No admin setup, no mapping, no maintenance.

2

Transcripts meet calendar

Cust automatically augments your calendar events with call transcripts and matches conversations to the right customer accounts.

3

Context and next steps

Every conversation builds richer customer context. Cust recommends what to do next throughout the customer lifecycle.

Ready to connect Zoom?

See how Cust turns every customer conversation into actionable context.

Book a Demo

Need help? Contact us at [email protected]