Pylon is where your B2B customers raise issues, across Slack, email, and in-app channels. Connected to Cust, that support activity becomes a live signal of customer health. Rising issue volume, slow resolutions, and negative sentiment surface before they turn into churn.
Cust syncs Pylon issues to the right accounts automatically, so Retention Agents see support friction in context with everything else they know about the customer. Connect with an API key and issues sync continuously.
Issues from every Pylon channel sync into Cust, linked to the right accounts and contacts automatically.
Cust tracks issue volume, resolution times, and sentiment per account to detect friction as it builds.
Support friction feeds health scores and triggers recommendations, so at-risk accounts get attention before renewal time.
Add your Pylon API key to Cust. Zero configuration needed. Support issues sync automatically as they are created and updated.
Cust links every issue to the right customer account, combining support activity with CRM, email, and product data.
Support health feeds into account health scores, with recommended actions when friction starts building on an account.
See how Pylon support signals power proactive retention in Cust.
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