Customer-impacting work often lives in Jira: the bug a champion is waiting on, the feature request blocking an expansion, the escalation that never got closed. Connected to Cust, those issues become part of each account's retention picture.
Cust syncs Jira issues and links them to the right customers, so Retention Agents know when unresolved work is putting a renewal at risk. Connect once with OAuth and issues stay in sync automatically.
Jira issues, statuses, and priorities sync into Cust and attach to the accounts they affect.
See open bugs, feature requests, and escalations per account, right next to health scores and renewal dates.
Long-open, customer-impacting issues feed health scores and trigger recommendations before they threaten the relationship.
Authorize Cust with your Jira site via OAuth. No configuration needed. Issues sync automatically as they change.
Cust links issues to the right customer accounts, combining delivery status with everything else known about the customer.
Unresolved customer-impacting work feeds health scores, with recommended actions when open issues start threatening a renewal.
See how Jira issue tracking powers proactive account management in Cust.
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