Integrations/Grain

Grain

Call Intelligence Capture customer conversations with recordings and highlights.

Grain records your customer meetings and captures the moments that matter. Connected to Cust, those recordings and highlights become part of a complete customer picture, alongside your CRM, email, and product data.

Cust matches Grain meetings to the right accounts automatically, so every conversation strengthens the context Retention Agents work from. Connect with an API key and new meetings sync as they happen.

What you get

Recordings & Highlights

Meeting recordings, transcripts, and highlights from Grain flow into Cust, capturing what customers actually said.

Unified Customer Context

Meeting content, participants, and timing combine with your other data sources into a single view of every account.

Next-Step Recommendations

Cust analyzes each conversation and recommends what to do next, so follow-ups and commitments never slip.

How it works

1

Connect Grain

Add your Grain API key to Cust. Zero configuration needed. Meeting recordings and highlights sync automatically after every call.

2

Automatic matching

Cust matches meetings to the right customer accounts and calendar events, keeping conversation history organized for you.

3

Context and next steps

Meeting data builds customer context throughout the lifecycle, with recommendations based on what was discussed.

Ready to enrich your customer context?

See how Grain meeting recordings power smarter customer decisions in Cust.

Book a Demo

Need help? Contact us at [email protected]