Gross Retention excludes expansion - it shows pure churn / contraction loss. The gap between NRR and GRR is the expansion lift.
Currently at all-time peak NRR of 112.0%.
PTC is above the Construction SaaS Public median by +3.0pp (cell median: 109%)
PTC (PTC) is a construction saas company at the public stage. As of its most recent disclosure (FY2024-Q4), PTC reported a Net Revenue Retention rate of 112.0% - a mid-pack result for B2B SaaS at this segment.
PTC is currently at or near its all-time NRR peak. The most recent quarter gained 6.0pp QoQ.
Within its peer set (construction saas companies at public stage in the $100k-$500k acv band), PTC's NRR is above the cell median of 109%. Compare against the full peer cell aggregate for distribution and top performers.
Contract shape and forward-booked revenue.
CS team segments: Strategic · Vertical-focused
Education programs: PTC User Summit
CCO: Neil Barua — CEO (since 2024)
Computed from the data above. Shows where value comes from and where leakage hides.
Named CS initiatives across recent disclosures (newest first).
Realignment and related initiatives aimed at driving ARR and financial results.
"our go-to-market realignment and related initiatives may not generate the ARR and/or financial results"
Shift to a vertical-focused go-to-market engine to improve productivity and renewal rates.
"transforming the go-to-market organization to be a vertical-focused go-to-market engine."
Releasing specialized AI agents across CAD, PLM, ALM, and SLM portfolios.
"nearly doubling our AI releases in 2026 versus 2025, including our first AI native products."
Challenges acknowledged by management. Useful peer signals — your team is probably not alone.
Macroeconomic deterioration, tariffs, and geopolitical tensions affecting customer purchases.
"macroeconomic and/or global manufacturing climates may not improve or may deteriorate due to... import tariffs"
Geopolitical tensions and energy price escalation impacting approval cycles.
"we still live in an environment where there is a war going on and energy prices have escalated"
ServiceMax (SLM) segment has faced a period of negative churn and digestion.
"ServiceMax was weighing the momentum... we're optimistic that the big digestion of the negative churn is behind us."
Curated quotes about customer outcomes, retention, renewals.
"Rep productivity and renewal rates continue to improve. We've built a large, high-quality pipeline for the second half."
"In Q2, our revenue growth benefited from renewals with longer durations, driving our revenue and EPS results above range."
"Our low churn and consistent retention rates reflect the mission-critical nature of our software in our customers' workflows."
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