Gross Retention excludes expansion - it shows pure churn / contraction loss. The gap between NRR and GRR is the expansion lift.
Currently at all-time peak NRR of 112%.
PTC is above the Construction SaaS Public median by +3pp (cell median: 109%)
PTC (PTC) is a construction saas company at the public stage. As of its most recent disclosure (FY2024-Q4), PTC reported a Net Revenue Retention rate of 112% - a mid-pack result for B2B SaaS at this segment.
PTC is currently at or near its all-time NRR peak. The most recent quarter gained 6pp QoQ.
Within its peer set (construction saas companies at public stage in the $100k-$500k acv band), PTC's NRR is above the cell median of 109%. Compare against the full peer cell aggregate for distribution and top performers.
Contract shape and forward-booked revenue.
Revenue, ARR, and team-size denominators for the productivity ratios.
Forward-booked revenue by maturity. Renewal pipeline visibility.
Support tiers: Standard · Premier · Strategic
CS team segments: Strategic · Enterprise · Mid-Market · SMB
CSM model: account-named
Education programs: PTC user summit
Computed from the data above. Shows where value comes from and where leakage hides.
Named CS initiatives across recent disclosures (newest first).
Transformation of the vertical-focused go-to-market strategy and commercial optimization initiatives.
"established clear momentum with our go-to-market transformation, and executed well on our commercial optimization"
Realignment and related initiatives targeting ARR and financial results.
"our go-to-market realignment and related initiatives may not generate the ARR and/or financial results"
Launched Windchill AI, ServiceMax AI, and Onshape AI Advisor to drive product data foundation value.
"We also advanced our product portfolio and generative AI initiatives across all five focus areas"
Launching a new ServiceMax AI SKU with specialized agents for scheduling and service delivery.
"I'm pleased to share that the first of these offerings will launch next week with ServiceMax."
Establishing a product data foundation to drive cross-functional collaboration and AI-driven transformation.
"we enable the Intelligent Product Lifecycle: establishing a strong product data foundation in the engineering department"
Doubling AI releases in 2026 including AI-native products and specialized agents.
"nearly doubling our AI releases in 2026 versus 2025, including our first AI native products."
Launch of a series sharing AI strategy, product-specific roadmaps, and acceleration releases.
"Next month, we will launch a video series called AI In Focus, where we will share our AI strategy in more depth"
Focusing resources on CAD, PLM, ALM, and SLM while divesting non-core IoT businesses.
"This move increases our focus on the areas central to our intelligent product lifecycle vision"
Challenges acknowledged by management. Useful peer signals - your team is probably not alone.
Import tariffs, geopolitical tensions, and military conflict in Iran affecting customer purchases.
"macroeconomic and/or global manufacturing climates may not improve or may deteriorate due to... import tariffs"
Sale of ThingWorx and Kepware businesses may disrupt business operations.
"the divestiture and/or performance of the Transition Services Agreement may disrupt our business"
Global trade dynamics and macro pressures causing customers to downsize or delay deals.
"growing uncertainty related to global trade dynamics and macro pressures, which affect our customers."
Challenging macro environment impacting close rates and sales cycles.
"While we continue to see a sluggish selling environment in Q1... this continues to impact close rates."
Global manufacturing climate, tariffs, and geopolitical tensions like the military conflict in Iran.
"macroeconomic and/or global manufacturing climates may not improve or may deteriorate due to... military conflict in Iran"
Import tariffs, supply chain disruptions, high interest rates, and inflation affecting customer purchase timing.
"Customers may delay, reduce, or forego purchases of our solutions due to these challenges and concerns"
Curated quotes about customer outcomes, retention, renewals.
"We're also seeing stronger collaboration across sales, marketing, and customer success, and deeper, more strategic engagement with senior decision-makers."
"consistent with my reminder from last quarter, we expect churn to remain low in fiscal 2025."
"Our execution on large strategic agreements improved through better coordination between our sales, technical, and customer success teams."
"One of it was far tighter linkage between sales and customer success... that team has the implementation expertise."
"The risk profile of a customer coming back and saying, 'The implementation schedule is different than what you said,' is low."
"Rep productivity and renewal rates continue to improve. We've built a large, high-quality pipeline for the second half."
Side-by-side NRR, customer cohorts, commercial structure, and CS motion.
PTC appears on 3 of our retention leaderboards.
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