Currently at all-time peak NRR of 100%.
Privia Health is below the Healthcare SaaS Public median by -10pp (cell median: 110%)
Privia Health (PRVA) is a healthcare saas company at the public stage. As of its most recent disclosure (FY2025-Q2), Privia Health reported a Net Revenue Retention rate of 100% - a mid-pack result for B2B SaaS at this segment.
Privia Health is currently at or near its all-time NRR peak.
Within its peer set (healthcare saas companies at public stage in the $100k-$500k acv band), Privia Health's NRR is meaningfully below the cell median of 110%. Compare against the full peer cell aggregate for distribution and top performers.
Contract shape and forward-booked revenue.
Health scores, usage, and time-to-value when disclosed.
Logo flow per period (count-side complement to dollar-based NRR).
Revenue, ARR, and team-size denominators for the productivity ratios.
CS team segments: Strategic · Enterprise · Mid-Market · SMB
CSM model: account-named
Customer Advisory Board: Yes
Computed from the data above. Shows where value comes from and where leakage hides.
Named CS initiatives across recent disclosures (newest first).
Qualitative metric with 5% weighting in annual bonus comprised of employee engagement and provider retention.
"For 2025, the Compensation Committee included a qualitative stakeholder satisfaction metric... with a 5% weighting"
Affiliation model for providers looking solely for VBC solutions without changing EMR providers.
"We launched Privia Care Partners on January 1, 2022 to offer a more flexible affiliation model"
Partnership with Integrated Medical Services to launch Privia Medical Group Arizona.
"In April 2025, the Company announced a partnership with Integrated Medical Services... to launch PMG AZ"
Implementing Gemini across corporate functions and piloting AI for clinical decision support and patient engagement.
"We are implementing Gemini in every single thing that we do in a HIPAA-compliant manner."
Investment in Navina to assist with clinical decision support and better documentation of patients.
"We invested in Navina last year... helping us with clinical decision support, with suspect medical conditions."
Acquisition of an ACO business from Elevance Health for $100M to add 120,000 value-based care attributed lives.
"In September, Privia Health agreed to acquire an ACO business from Elevance Health for $100 million in cash"
Partnering with companies like Navina to drive application of AI into clinical workflows for VBC.
"worked with companies like Navina, are all on the clinical side that drive application of AI into the clinical workflow"
Model allowing providers to join the platform without requiring an immediate switch to the core EHR system.
"Care Partners Program... not requiring providers to switch electronic health record systems to join the Privia Platform"
Challenges acknowledged by management. Useful peer signals - your team is probably not alone.
Heavily regulated industry with risk of financial penalties or exclusion from government programs.
"the heavily regulated industry in which we operate, and any failure by us to comply with applicable healthcare laws"
Regulatory and utilization headwinds in Medicare Advantage led to renegotiation of capitation agreements.
"Given recent regulatory and utilization headwinds in Medicare Advantage... the Company renegotiated certain capitation agreements"
Navigating a challenging healthcare services and MA regulatory environment, including V28 transitions.
"reflecting our strong execution amidst a very challenging environment... we're gonna flush through V28."
V28 risk adjustment changes, star scores, and utilization trends creating pressure in the MA environment.
"All the pressures in MA continue to persist... V28 and star scores, utilization trends. None of that is changing."
Challenges facing Medicare Advantage and Medicaid payers including utilization trends and V28 changes.
"Given the continued challenges facing Medicare Advantage and Medicaid payers... pressures from utilization trends"
Navigating the final year of V28 risk adjustment changes and CMS program adjustments.
"As V28 flushes through, I think there are some other adjustments that CMS has announced"
Curated quotes about customer outcomes, retention, renewals.
"Ultimately, our existing physician base is our best sales team. As we enter a state, the flywheel just snowballs."
"We eat our own cooking. We are the medical group and the service provider all in one. There is a very good feedback loop."
"Our attrition rates are very, very low. Provider-to-provider referral is really strong."
"We continue to demonstrate very high gross provider retention and patient net promoter score across our footprint."
"Gross provider retention of 98% highlights the stickiness of our model and our provider satisfaction with the Privia platform."
"It speaks to the resilience of the model where it's very hard to leave once you join our medical groups."
Side-by-side NRR, customer cohorts, commercial structure, and CS motion.
Privia Health appears on 2 of our retention leaderboards.
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| Period | NRR | GRR | Source type | Filing |
|---|---|---|---|---|
| FY2025-Q2 | 100% | 98% | earnings-call-transcript | source ↗ |
Generate a live retention report against Privia Health and your full peer cell. Ungated. Downloadable as PDF.