Gross Retention excludes expansion - it shows pure churn / contraction loss. The gap between NRR and GRR is the expansion lift.
Peak NRR of 127.0% in FY2023-Q3. Latest is 116.0% - that's -11.0pp from peak.
OptimizeRx is above the Healthcare SaaS Public median by +7.5pp (cell median: 109%)
OptimizeRx (OPRX) is a healthcare saas company at the public stage. As of its most recent disclosure (FY2025-Q4), OptimizeRx reported a Net Revenue Retention rate of 116.0% - a strong result for B2B SaaS at this segment.
OptimizeRx's NRR peaked at 127.0% in FY2023-Q3, 11pp above today's level.
Within its peer set (healthcare saas companies at public stage in the $100k-$500k acv band), OptimizeRx's NRR is above the cell median of 109%. Compare against the full peer cell aggregate for distribution and top performers.
Contract shape and forward-booked revenue.
Revenue, ARR, and team-size denominators for the productivity ratios.
Support tiers: Cadillac support · mid-tier support
CS team segments: Top 20 Pharma · Mid-tier pharma · Small-cap companies
Named CS initiatives across recent disclosures (newest first).
Migrating more toward a predictive model and pushing subscription momentum for better visibility into out years.
"we're going to give more visibility... as we've been migrating more toward a predictive model."
Piloting a partnership to transform billboard inventory into digital screens using patient-finding technology.
"The whole idea with Lamar is they're looking to transform their business model... It's really piloting at this point"
Advanced patient-finding tools integrated into an omni-channel technology platform.
"integrated a purpose-built omni-channel technology platform featuring advanced patient-finding tools like DAP"
Challenges acknowledged by management. Useful peer signals — your team is probably not alone.
Managed services revenue is the company's lowest margin product, impacting overall gross margin when mix is high.
"managed services revenue is our lowest margin product."
Managed service revenue is episodic and typically not forecasted due to its unpredictable nature.
"managed service revenue typically is contracted for three to six months... we typically don't forecast it"
Curated quotes about customer outcomes, retention, renewals.
"Our focus on operational excellence, while ensuring we delight our customers and forge stronger relationships... is bearing fruit."
"the vast majority of our business comes from renewals."
"We are seeing a good growth in the mid-tier segment... we're able to provide capabilities that can... replace a lot of the stuff that they can't afford to do internally"
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| Period | NRR | GRR | Source type | Filing |
|---|---|---|---|---|
| FY2025-Q4 | 116.0% | - | earnings-call-transcript | source ↗ |
| FY-2025 | 116.0% | - | 10-K | source ↗ |
| FY2025-Q3 | 120.0% | - | 10-Q-mdna | source ↗ |
| FY2025-Q2 | 121.0% | - | 10-Q-mdna | source ↗ |
| FY2025-Q1 | 114.0% | - | earnings-call-transcript | source ↗ |
| FY2024-Q4 | 121.0% | - | earnings-call-transcript | source ↗ |
| FY-2024 | 121.0% | - | 10-K | source ↗ |
| FY2024-Q3 | 127.0% | - | 10-Q-mdna | source ↗ |
| FY2024-Q2 | 124.0% | - | 10-Q-mdna | source ↗ |
| FY2023-Q4 | 121.0% | - | earnings-call-transcript | source ↗ |
| FY2023-Q3 | 127.0% | - | earnings-call-transcript | source ↗ |
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