Gross Retention excludes expansion - it shows pure churn / contraction loss. The gap between NRR and GRR is the expansion lift.
Peak NRR of 105.0% in FY-2022. Latest is 101.0% - that's -4.0pp from peak.
National Research is below the Healthcare SaaS Public median by -7.5pp (cell median: 109%)
National Research (NRC) is a healthcare saas company at the public stage. As of its most recent disclosure (FY2025-Q4), National Research reported a Net Revenue Retention rate of 101.0% - a mid-pack result for B2B SaaS at this segment.
National Research's NRR peaked at 105.0% in FY-2022, 4pp above today's level. The most recent quarter lost 2.0pp QoQ.
Within its peer set (healthcare saas companies at public stage in the $100k-$500k acv band), National Research's NRR is below the cell median of 109%. Compare against the full peer cell aggregate for distribution and top performers.
Contract shape and forward-booked revenue.
Health scores, usage, and time-to-value when disclosed.
Revenue, ARR, and team-size denominators for the productivity ratios.
Forward-booked revenue by maturity. Renewal pipeline visibility.
Education programs: hosted customer conferences
Computed from the data above. Shows where value comes from and where leakage hides.
Named CS initiatives across recent disclosures (newest first).
Continued investment in technology and development for Human Understanding solutions.
"expenditures consisted primarily of... costs related to software development for our Human Understanding® solutions"
Challenges acknowledged by management. Useful peer signals — your team is probably not alone.
Increased compensation and non-cash stock compensation related to executive leadership transition.
"Operating income decreased... due to the increased compensation related to our executive leadership transition"
Curated quotes about customer outcomes, retention, renewals.
"Our commitment to Human Understanding® helps leading healthcare systems improve their operations through understanding each person they serve not as point-in-time insights, but as an ongoing relationship."
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<iframe src="https://cust.co/companies/nrc/embed/" width="600" height="400" frameborder="0"></iframe>Or grab the data: JSON API
| Period | NRR | GRR | Source type | Filing |
|---|---|---|---|---|
| FY2025-Q4 | 101.0% | 92.0% | presentation-pdf | source ↗ |
| FY2024-Q4 | 103.0% | 93.0% | presentation-pdf | source ↗ |
| FY2023-Q4 | 101.0% | 90.0% | presentation-pdf | source ↗ |
| FY-2023 | 101.0% | 90.0% | presentation-pdf | source ↗ |
| FY2022-Q4 | 104.0% | 91.0% | presentation-pdf | source ↗ |
| FY-2022 | 105.0% | 93.0% | presentation-pdf | source ↗ |
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